CALL CENTRE AGENT(TEAM LEAD)
MTN CALL CENTRE, JOS
July 2010 - June 2012 (1 year 11 months)
- Online resolution of MTN customer’s Complaint (Query) and this includes: Sim Swap, GPRS Configuration, line activation, General education on MTN product & Services etc
- Educating and assisting other team members in resolving Issues they couldn’t handle.
- Budding (on - board training) of new CCR’s in the team so as to get them acquainted to the work process & procedure