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JULIUS OKWU
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Graduate field engineer
Job Type: Full-Time

Education

From 0 to 2007
KADUNA POLYTECHNIC(HND ELECTRICAL/ELECTRONICS ENGINEERING)
No added languages

Experience

CALL CENTRE AGENT(TEAM LEAD)
MTN CALL CENTRE, JOS
July 2010 - June 2012 (1 year 11 months)

Job Description:

  • Online resolution of MTN customer’s Complaint (Query) and this includes: Sim Swap, GPRS Configuration, line activation, General education on MTN product & Services etc
  • Educating and assisting other team members in resolving Issues they couldn’t handle.
  • Budding (on - board training) of new CCR’s in the team so as to get them acquainted to the work process & procedure
FIELD TRAINEE ENGINEER
Infracom Techniques Ltd
April 2009 - March 2010 (1 year )

Job Description:

  • Network Optimization for improvement of Network performance/Service quality with the use of TEMS software and other optimization tools. (Mainly by drive-testing & adjustment of antenna angular tilt to correct poor handover/overshooting among neighboring cells).
  • Installation of both indoor & outdoor BTS on site for Telecoms service providers (both GSM & CDMA network).
  • Installation of Antennas, FR cables and Optical Fiber
  • Installation/interconnection of other indoor equipment in the shelter.