Back to CV list
Deborah
Personal data and contacts will be open only to employers with access to CV database
Graduate trainee 150 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2009
Olabisi Onabanjo University
No added languages

Experience

Team lead, Winback
Swift Networks limited
October 2011 - Present Day (5 years 9 months)
  • Workforce management including preparation of work schedules, facilitating trainings, process monitoring and Quality Assurance for team members
  • Ensuring quality service delivery which includes good customer relation, customer follow-ups and prompt problems resolution.
  • Ensuring the effective winning back of churned clients and improving revenue generation.
  • Promoting good team spirit among team members and proper liaison with other resolution units such as the billing department, sales department, Field Agents and vendors.
  • Provision of useful and up-to-date information on available and prospective company products and services.
  • Presentation of weekly team report at Customer Management Meetings