· Booking of appointment
· Answering telephone calls
· Responding to emails
· Maintaining daily office administration
· Carrying out cash and bank transactions
· Verifying information update for MD
· Opened files for new cases and in charge of handling files
· Put individuals through on the procedures involved in seeking redress to their problems in the department
· Followed up individuals to know their well-being.
· Assisted office staff in maintaining files and databases.
· Monitored office operations.
Assisted in the preparation of department budgets and expenses