Handling of all impaired retail loans (Credit cards, Non Banking, Doubtful & Lost) for regularizing payments and assisting in tracing debtors who are difficult to reach.
Prepare reports in a timely manner within review date.
Keep a dairy and record all telephone calls.
Monitor defaulters’ accounts and make sure that agreed settlement terms are respected and report violations to Management.
Daily updates of normalized, settled and write of cases report.
Protocol / Logistics
Government and External Relations