OLANREWAJU
Personal data and contacts will be open only to employers with access to CV database
Ground services operations 200 000
Job Type: Full-Time

Education

From 0 to 2005
UNIVERSITY OF IBADAN
From 0 to 2012
NIGERIAN INSTITUTE OF SAFETY PROFESSIONALS
From 0 to 2007
IATA
From 0 to 2007
NIGERIAN INSTITUTE OF MANAGEMENT
No added languages

Experience

BAGGAGE SERVICES ADMINISTRATOR
AIR NIGERIA DEVELOPMENT COMPNAY
January 2011 - September 2012 (1 year 9 months)
  • Attending to passengers with any baggage issues i.e delayed/damaged/missing bags.
  • Responding and acting on the request and information on baggage from outstations.
  • Preparation and forwarding weekly baggage report and flight arrival report.
  • Baggage analysis, baggage paperwork, safe-keeping and recording of lost and found items.
  • Liaising with other airlines in respect of baggage.
  • Check-in of Passengers, Ramp/Baggage operations for arrival, departure. Assist with Transfer/Transit passengers and processing paperwork i.e e-ticket lifting, e-ticket reconciliation.
  • Supervision of Baggage handlers on handling and loading.
  • Transfer of baggage for connecting passengers, actioning of Expedite baggage.
  • Boarding assistance at boarding gates.
  • Liaising with boarding gate agents, TCOs, Cabin crew and Ground handling agents/GHS in respect of flight and passenger status.

ACHIEVEMENTS :1. No record of damages of baggage items within a period of six months.

2. Coordination of 65 expedite bags and ensuring loading of bags on to containers within a period of 45mins.

3.Efficient keeping of lost and found items for 4months and items was intact when passenger came for claim

4.Efficient and on time coordination of passengers and GHS leading to on -time departure of flight.

CONCIERGE & PASSENGER SERVICES ADMINISTRATOR
VIRGIN NIGERIA AIRWAYS (TAKEN OVER BY AIR NIGERIA)A
June 2008 - December 2010 (2 years 7 months)
  • Provide protocol/passenger assistance services to First/Business Class Passengers and VIPs i.e Presidents, Governors, Diplomats, Senators, Top Mds/CEOs, Social Icons etc. i.e( Ticket reservations/seat reservations/pre Check- in arrangements /hotel reservations/airport assistance/meet and assist services et al).Advise passengers on travel plans and itineraries
  • Priority Check-in of Business Class Passengers accordingly .Ensuring First/Business Class Passengers are well satisfied.
  • Registering new passengers in Frequent Flyer Package i.e Eagleflier.
  • General customer service to passengers.
  • Maintaining and updating Travel records of Frequent Flyer members ( Gold, Silver and Regular)
  • Reconciliation of Lounge vouchers issued to business class passengers. Daily report on service delivery to First/Business Class Passengers.

ACHIEVEMENTS :On time travel arrangement for VIP: met VIP on arrival and he was connecting on an international flight,pre- arranged transfer bus for him and he arranged for check in on the connecting to flight and he made the flight within a relatively short period