evelyn
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HR Officer 160 000
Job Type: Full-Time

Education

From 0 to 2009
federal university of technology yola,Adamawa state
No added languages

Experience

customer care associate
Tech_mahindra Nigeria
November 2010 - Present Day (6 years 9 months)
  • Managed a team of 60 as an acting Team lead.
  • Conducted trainings for the team and instructed them on product and services.
  • Conducted coaching and feedback sessions on their performance in compliance with Company’s standards.
  • Resolving customer queries and issues.
  • Escalation of Customer Complaints to the Proper Channel.
  • Customer Enlightenment and Education on Product, Services and Promotions.
  • Performed customer Follow-up and Feedback on issued queries.
  • Logging and Submission of Customers Complaint and Enquiries in the Database.
  • Reconciliation of Customer Billing Accounts.
PA to the commissioner
ministry of youths and sports
August 2009 - June 2010 (11 months)
  • Assisted in the Development of Youth Related Programs for the State
  • Scheduling of Appointments for the Commissioner
  • Documented, Filed, Catalogued and Organized Files for easy retrievals and Access
  • Responsible for managing the commissioner’s office. Coordinating meetings, Managing events and activities and ensured that decision taken are being implemented.
  • Assited in the over all running of the admin department .