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Emem (Amy)
Personal data and contacts will be open only to employers with access to CV database
HR advisor 500 000
Job Type: Full-Time


From 0 to 2002
University of Houston
No added languages


HR Manager
Outsource Partners International
January 2008 - January 2012 (4 years 1 month)

Outsource Partners International, (Now EXL) Human Resource Manager (2011 to present) Houston, TX

· Position responsible for Human Resources, Workforce Development, and Environmental Health and Safety for Houston location. Led ten professional member department in areas employee relations, recruitment, employee benefits, compensation, training, organizational development, environmental and occupational safety, wellness, morale programs

· Provided HR Generalist services to client groups in the areas of employee relations, recruitment, performance management, and HR strategic staffing in co-operation with the Sr. management executive team.

· Developed and monitored an annual budget that includes Human Resources services, employee recognition, salary increase and compensation, and benefits administration for over 100 employees onsite and 500 rotational offsite (International based) employees

· Worked in concert with Departmental Manager and Director to insure compliance with Employee Appraisals, employee counseling and write ups

· Accountable for all candidate identification, sourcing, and operations of the central office, $4M branch. Managed applicant tracking and related systems. Contributed to organizational effectiveness by centralizing the administration and IT coordination functions for the branch, reducing headcount and saving over $40,000 in duplicated operational costs and recruiting fees

· Overhauled outdated and ineffective compensation program to model industry best practices, provide a market-competitive reward program and encourage employee pay for performance to proactively manage turnover and retention for the Managing Director of our onsite client branch

· Acted as principal HR leader for corporate acquisition

Outsource Partners International, HR Associate (2008-2011) Houston, TX

  • Built relationships with various recruiting agencies. Sequentially setting the tone for recruiting/ recommending and hiring of the right talent
  • Participates in employee counseling, salary increases and layoffs. Point of contact for all HR resources
  • Streamling HR and Administrative business processes within the Management and Administrative department

Recommended workflow improvement now serving as a model for future associates

  • Initiated a framework for system security overrides to become more detailed and impressionable to client
  • Suggested and aided in implementing a self-service module for reporting HEAT tickets, instead of the single point of contact system currently utilized
  • Manage and Supervise direct report workflow to include prioritizing and procedural documentation
  • Oversee office responsibilities and management

Account Executive Support for the Managing Director - Service Corporation International Engagement (2008-2011) Houston, TX

  • Realignment of the Management & administrative responsibilities post layoff to align with (SLA)service level agreements
  • Expert project execution of timelines, deliverables and risk
  • Assist with management of budget and scope of OPI according to SOW
  • Compiled and aided in preparation of contract for sub segment for the SCI Engagement

Account Executive
I Q Investment
January 2007 - January 2008 (1 year 1 month)
  • Recommended new territory management approach, which netted measurable sales increase
  • Generated prospects for applications, including financials, decision support, lender recommendation and loan closure
  • Developed and implemented a series of cost reduction/cost avoidance programs
  • Created a rapport with wholesalers to acquire large accounts or generate property portfolios as required by investors for property development
  • Personally orchestrated the acquisition of new properties with an initial order volume of 1 million
Coomunication Specialist
Universal Weather and Aviation
January 2004 - January 2007 (3 years 1 month)
  • Responsible for processing and implementing the proper documentation of domestic and international private charter flights, including all pertinent permits, crew documents and all ground support services
  • Monitor internally generated action lists for updates and/or modifications based on flight changes or emergency request prior to landing
  • Debriefed relief personnel as to status of pending and active requests to ensure smooth operation of all flights en route
  • Responsible for meeting and tracking monthly goals, as well as team mates for quaterly examination
Program Manager/HR Administrator
Unimed Medical Supply
January 2001 - January 2004 (3 years 1 month)
  • Act as investigator in matters of employee relations issues to include Equal Employment Opportunity (EEO) and “Hotline” issues.
  • Develop and maintain a practical knowledge of compliance agency procedures to include charge responses

Act in concert with assigned personnel to develop and deliver basic HR training

  • Develop and implement a HR audit strategy
  • Contribute to the development, execution and maintenance of policy and procedures