Ebelechukwu
Personal data and contacts will be open only to employers with access to CV database
HR assistant/client services executive
Job Type: Full-Time

Education

From 0 to 1994
FGGC Owerri
From 0 to 2000
University of Lagos
From 0 to 2011
Business School Netherlands
No added languages

Experience

Business Development Officer
Zenith Bank Plc
January 2012 - Present Day (5 years 7 months)

Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

Locating or proposing potential business deals by contacting potential partners and discovering and exploring opportunities.

Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities and recommending equity investments.

Developing negotiating strategies and positions by studying integration of new ventures with company strategies and operations; examining risks and potentials while estimating clients' needs and goals.

Closing new business deals by coordinating requirements, developing and negotiating contracts and integrating contract requirements with business operations.

Updating job knowledge by participating in educational opportunities; reading professional publications and maintaining personal networks.

Enhancing organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Head, Customer Service Department
Zenith Bank Plc
January 2007 - January 2012 (5 years 1 month)

Supervising and delegating duties to members of the unit.

Collating and reporting exceptions in the unit to Head of Operations/Branch Manager.

Reaching out to clients to provide and maintain marketing communication strategies.

Meeting with heads of units and the Branch Head to discuss pertinent issues and writing reports and analysis of such leading to the proffering of solutions in aiding branch growth.

Providing weekly and monthly progress reports to management.

Initiating new business for the branch/bank.

Delivering personalized service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.

Ability to understand customers’ needs and provide appropriate solution and attention.

Identifying cross-selling opportunities during customer interaction.

Consistently deliver quality service to customers to achieve total customer satisfaction.

Solicit customers’ feedback and identify problem trends for improvement actions.

Assisting customers with their enquiries, escalate/ re-direct problems when appropriate

Any other duties and responsibilities assigned to me by my Branch Head.