Chinedu
Personal data and contacts will be open only to employers with access to CV database
HSSE jobs, Customer Service Manager Jobs 180 000
Job Type: Full-Time , open to relocation

Goals

To grow and excel in my job and to recognised for hard work and excellence

Education

From 2004 to 2009
Federal University of Technology, Owerri
Chemical Engineering
Degree
From 2015 to 2017
Ladoke Akintola University Of Technology, Ogbomoso
Marketing Management (MBA)
Other
Languages:
English Fluently
Igbo Fluently
Yoruba Intermediate

Experience

Customer Service Representative/Health and Safety Representative
Etisalat Nigeria
August 2013 - Present Day (3 years 10 months)
Abia
Lagos
Responsibilities include: Interact with customers to provide information in response to inquiries. To ensure that more technical queries are escalated to the appropriate units. Documentation and strict adherence to schedule. Close out or open service requests on the company’s customer relationship management (CRM) software. Provide feedback to company regarding service failures or customer concerns. Support fellow team members achieve deadlines within and beyond my own area of responsibility. Boost company revenue by selling products and services to customers. Circulate materials received from the Health and Safety Department to appropriate members of the contact centre. Monthly inspection of fire extinguishers, exit lights and emergency lighting. Report unsafe conditions (e.g. electrical hazards, loose stair treads etc) as well as make requests for repairs or maintenance Notify Safety Department of accidents, unsafe conditions or work refusals. Maintain contact centre safety bulletin board. Achievements include: Best Telesales person on the team (2014) Telesales champion for the team (2014 till date) One of the telesales flag bearers (2015 till date) Best customer Service Representative on the team
Physics Tutor
Oba Adelani College Surulere
March 2012 - July 2013 (1 year 5 months)
Lagos
Lagos
Responsibilities include: Prepare course materials like syllabus, homework and assignment. Prepare and deliver lectures to students on topics like electrolysis, optics etc. Maintain student attendance records, grades and other required records. Supervise, evaluate and grade students’ class work, laboratory work and assignment as well as compile, administer and grade examinations. Patron of the school’s JETS (Junior Engineers, Technicians and Scientists) club. Achievements include: 100% success in Physics in SSCE for two consecutive years (2012 and 2013). Revived school’s JETS (Junior Engineers, Technicians and Scientists) club (2012). Took the school’s JETS club to third position in annual JETS quiz organized by Ikate-Itire Local Government Area (2013). This was the school’s first time of participating.
Chemistry Tutor
Federal Ministry of Special Duties, Education District, Yaba, Lagos State (NYSC)
April 2011 - February 2012 (10 months)
Lagos
Lagos
Responsibities include: Prepare course materials like syllabus, homework and assignment. Prepare and deliver lectures to students on topics like atoms, organic chemistry. Maintain student attendance records, grades and other required records. Supervise, evaluate and grade students’ class work, laboratory work and assignment as well as compile, administer and grade examinations. Member of the sports committee. Achievements include: Most Dedicated Youth Corp Member in the school (2011) Only Youth Corp Member appointed into school's sports committee
Fire, Health, Environment and Safety Officer (Intern)
Globe Resources Ltd, Port-Harcourt, Rivers State
May 2008 - January 2009 (9 months)
Lagos
Lagos
Responsibilities include: Flash point analysis and water presence analysis, Fire and smoke point analysis. Organize monthly mock fire drills and prepare report on the drills carried out. Organize training for staff on appropriate fire and safety conduct. Update safety notice board with fresh information. Carry out alarm testing and inspection of fire extinguishers. Carry out daily inspection/risk assessment of the workplace.
Chief Store keeper/Office Administrator
Dike Beverages Limited
February 2001 - February 2004 (3 years 1 month)
Anambra
Anambra
Responsibilities include: Ensure safe keeping both as to quality and quantity of chemicals in the store. Initiate purchase requisitions for stock replacement when approaching minimum. Receiving purchased materials and arrange for storage in appropriate places. To reserve a particular material for a specific job when so required. Office Administrator which included booking appointments for the manager, prepared stock item report, recorded petty cash expenses and reported to the branch office manager.
Chief Store keeper/Office Administrator
Dike Beverages Limited
February 2001 - February 2004 (3 years 1 month)
Anambra
Anambra
Responsibilities include: Ensure safe keeping both as to quality and quantity of chemicals in the store. Initiate purchase requisitions for stock replacement when approaching minimum. Receiving purchased materials and arrange for storage in appropriate places. To reserve a particular material for a specific job when so required. Office Administrator which included booking appointments for the manager, prepared stock item report, recorded petty cash expenses and reported to the branch office manager.

Additional information

Certificates, Courses, Trainings
Department Of Petroleum Resources accredited certificates in Quality, Health, Safety, Security and Environment (Level 1 and 2) (2012) Department Of Petroleum Resources accredited certificate in Quality, Health, Safety, Security and Environment (Level 3(Supervisor’s course)(2012) Department Of Petroleum Resources accredited certificate Oil Facility Management certificate (2012) Department Of Petroleum Resources accredited training Transportation and Logistics Management (2012)
About Me
I am a highly determined person with integrity and a willingness to go the extra mile to satisfy a customer. I also like reading, watching documentaries and playing scrabble