Rowland
Personal data and contacts will be open only to employers with access to CV database
Head, customer service unit 2 880 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2014
University of Liverpool
From 0 to 2012
University of South Africa
From 0 to 2007
University of Port Harcourt
Languages:
English
French

Experience

Customer Service Officer
Unity Bank Plc
October 2010 - Present Day (6 years 5 months)
  • Provide support to potential and existing customers on the Bank's products and services
  • Solve day-to-day customer concerns and issues through various support channels such as emails, phone, face-to-face, etc
  • Analyzing customer feedback and looking for the best personalized solutions for them
  • Account Opening/Closure/Reactivation
  • Status reports and enquiries on customers
  • Amendment of Account Control parameters and Basic Account Information (KYC)
  • Processing of Search Reports for corporate customers at Corporate Affairs Commission
  • Processing of cheque book requests
  • Sale & Processing of e- Cards Products

Achievements:’

  • Doubled the number of active accounts from 2600 to over 4900 within 1 year
  • Achieved 93% deployment of electronic services to active accounts in 12months
  • Constantly ranked among the top 3 Performers in ATM/Card Services for 12 months
  • Implemented a Critical Key account strategy that signed on over 50 corporate accounts in 11 months
  • Successfully completed CBN Mandated KYC Update for over 5000 customers
Executive Assistant to the Executive Director South
Unity Bank Plc
December 2009 - October 2010 (11 months)
  • Assist in budget preparation across 44 Branches in the South Zone
  • Lead the design, development and implementation of a South Zone strategy with Regional and Branch Managers
  • Develop To Do Lists and Follow up charts with Regional Managers
  • Develop and Produces Performance Chart and Score Sheet; collates and incorporates Key Decisions from Regional MPR).
  • Develop To Do, follow up charts and Score Sheets for Zonal Officers
  • Follow through with Head Office on Credits endorsed by the Executive Director
  • Manage the Executive Director’s Business Development drive including critical account sign-on, marketing and new market/Branch network development
  • Assist in preparation of the Executive Director’s Presentations and in expedient cases, facilitating same
  • Responsible for Logistics for Executive Visits (Transport and Accommodation)
  • Scan Unity Bank portal daily and Updates the Executive Director on circulars and tasks

Achievements

  • Successfully designed and developed the South Zone 2010 Strategy
  • Facilitated strategy sessions with 40 Branch Managers & 2 Regional Managers in Benin & Enugu
  • Coordinated the implementation of the 2010 strategy that yielded over N1Billion
HR/Admin Assistant
Unity Bank Plc
April 2009 - December 2009 (9 months)
  • Assist the Zonal HR Manager in recruitment, selection and induction of graduates
  • Assist the Zonal Admin Officer in Fleet Management
  • Assist the Zonal Admin Officer in premises maintenance
  • Assist the Zonal Admin Officer in the review of tenders and quotations
  • Manage Requisition Orders from over 40 Branches

Achievements:

  • Proactive member of the 4 man team that coordinated the planning, recruitment, selection, induction/training and placement of over 200 graduates.
  • Drastically reduced response time to Requisition Orders from Branches
  • Automated the Requisition process allowing Branches to email their requests
  • Created a Database of the Bank’s assets in the South Zone
Vice President Talent Management
AIESEC South Africa
November 2008 - April 2009 (5 months)
  • Manage the area of Talent Management (training, education and development) on national level.
  • Manage the coaching and mentoring strategies on national level.
  • Responsible for implementation of the Global Competency Model and AIESEC Learning Environment
  • Responsible for selections on national level, provide support to Local offices during their selections
  • Manage the transition process on national level.
  • Responsible for agenda development of all conference of AIESEC in South Africa.
  • Support the Local offices in their recruitment and responsible for overall Induction into AIESEC.
  • Responsible for the Cultural Envoy for Exchange Development (CEED) Program
  • Track the membership pipeline of AIESEC in South Africa across all Local offices.
  • Provide coaching to specific Local offices
  • As a member of the National Executive, fulfill the mandates given by AIESEC International and the responsibilities outlined in the Compendium of AIESEC in South Africa

Achievements

  • Developed South Africa My Talent Plan 2010 which serves as the HR Strategy document to date
  • Developed a Learning Needs Survey for the assessment of skills shortages in the country