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Head of Operations

Dragnet Solutions Verified This company is verified, legitimate and trustworthy. It checked and approved by Job.naij Team.
City:
Lagos
Salary:
Job Type:
Full-Time
Experience:
Does Not Matter

Dragnet is looking for a brilliant operation personnel with excellent understanding of technology and new trends around technology to join our team.

RESPONSIBILITIES

  • Implement and drive strategic plans for all stages of the company's core operations - Testing, Verification
  • Identify business needs, objectives, and goals and deliver operational excellence
  • To provide leadership to the management team to ensure targets are met.
  • Ensure operational excellence through teams that deliver KPI’s through productivity, quality and value.
  • To work closely with the Directors to create budgets, and ensure costs are controlled and financial targets are met.
  • Analyse, interpret, and report to Directors/Management on operational performance, identifying areas of underperformance, and implementing strategies and solutions.
  • Ensure business processes are reviewed and updated to ensure maximum performance.
  • Communicate clearly and concisely across the operations to embed visions and values.
  • To manage and cultivate business client relationships in order to deliver KPI’S and SLA’s
  • Liaise with the sales teams to deliver the sales strategy, and to identify ways to improve sales potential.
  • Ensure all client and customer relations are managed to ensure best possible delivery.
  • Execute client mandates using Dragnet designed software applications
  • Plan, schedule, execute and manage technical operations
  • Monitor standards in the delivery of all Dragnet services.

QUALIFICATIONS/EXPERIENCE

  • Minimum of 5 years’ relevant experience in a similar position at least 2 of which must be in a managerial role.
  • Bachelor’s degree with a minimum of Second Class Upper Division from a reputable university.
  • Proficient in the use of word processing and spreadsheet software
  • Good analytical skills and attention to detail
  • Good verbal and written communication skills
  • Self-starter with ability to prioritize and organize work load
  • Ability to work independently with limited supervisory intervention on day to day basis
  • Ability to communicate with all levels of management.
  • Relevant industry experience within technology sector is a plus
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