Irene
Personal data and contacts will be open only to employers with access to CV database
Head of Operations
Job Type: Full-Time

Education

From 0 to 2003
Kano State Polytechnic
From 0 to 2008
Bayero University Kano
No added languages

Experience

Relationship Manager
Intercontinental Bank Plc
January 2010 - August 2012 (2 years 8 months)

 Deposit mobilization for growth in balance sheet volume /position.


 Creation of Risk Assets and ensures optimum performance of these assets.

 Ensures my team attains an efficient and profitable balance sheet position.


 Supervises/Co-ordinate the activities of the marketing team members with a view to ensuring that they meet set deposit and profit targets.

 Anchors the team’s weekly profitability meetings comparing actual weekly performance with projected weekly performance highlighting areas of adverse variances and consolidating all action steps at recovery.

 Liaises with performance reporting unit at ensuring that all issues bothering on the team’s monthly performance report are properly addressed/resolved.

 Represents the team at regional monthly performance review meetings.

Head Of Operations
Intercontinenal Bank Plc
December 2008 - January 2010 (1 year 2 months)
  • Custodian of Vault keys
  • Supervision of Branch activities,tellers, merchant teller, cash officer ans customer service desk.
  • Ensure zero fraud tolerance
  • Ensure customers sertisfation and neatness of the branch all all times.
  • Ensure that teller are trained on the job at all times
  • Effective cost control of branch expenses
Cash Officer
Intercontinental Bank Plc
March 2008 - December 2008 (9 months)

 Supervising front tellers and merchant teller activities


 Ensuring cash is balance at all time and one of the custodian of vault keys

Monthly cas caunt with auditors.

 Preparing monthly proofs of all ledgers relating to cash.

Head Customer Service Desk
Intercontinental Bank Plc
December 2006 - March 2008 (1 year 3 months)

 Preparing monthly proof of cheque books collected and outstanding

 Ensuring effective customer satisfaction and attending to enquiries .

 Timely processing of new accounts and proper documentations

 Attending to customers; complains.

 Ensuring customers’ statement of account are delivered at the end of the month.

 General supervision of customer service desk.

 .