Making flight ticket reservations for customers on Amadeus Global Distribution System(GDS)
Making online flight booking, hotel reservation, itinerary planning and tailor-made holidays and car rental services on Elite Easy Booking online portal.
Being on ground to provide service support to all customers thereby tracking and capturing their request via email or through direct contact and making sure they are attended to correctly and promptly.
Managing Administrative activities involving purchase of equipment, procurement, housekeeping, safety, security, employee induction etc
Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities
Managing repairs, maintenance and replacement of office equipment, appliances, furniture, furnishings, vehicles, buildings etc.
Up keeping of office administrative facilities and ensuring availability of daily miscellaneous requirements to provide harmonious work culture to employees.
Managing the outstanding sales balances that have fallen due and contacting/visiting the customers to confirm payment
Keeping the company up to date with new credit management procedures and techniques.
Setting and monitoring credit limits by customers.
Initiating proceedings to ensure outstanding debts are brought to a satisfactory conclusion when required.
Serving as a Direct Point of contact for the Company with the Customers.
Updating customers’ profiles when required and maintaining a database of customer’s information.
Interacting with customers to provide information in response to inquiries about our services and to handle and resolve complaints.
Providing excellent Customer Service Support according to the Company’s Policy.