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Ade. Williams
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Hotel supervisor 100 000
Job Type: Full-Time

Education

From 0 to 1997
Lagos City Computer College
From 0 to 2001
Ebute Elefun High School
No added languages

Experience

Night Duty Manager
Southern Sun Ikoyi Hotel
January 2009 - October 2010 (1 year 10 months)
  • Manage and Supervise the staff overnight
  • Liaise with clients and staff and act upon any queries, complaints and compliments received and to take corrective action if necessary.
  • Ensure the efficient running of the night operations.
  • Ensure superior service and product quality is maintained.
  • Responsible for the night audit and ensure that all the monies are held in proper manner and in accordance with the specifications of the accounts
  • Be familiar with the hotel facilities and services and to actively promote the hotel to customers at all times and create a sales awareness within the department.
  • Ensure that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit from a safe, secured hotel environment.
  • Ensuring the hotel’s quality standards are met in all areas of the hotel as it relates to the appearance, level of maintenance and cleanliness.
  • Assist with the health and safety and fire prevention at the venue and monitor all fire/intruder alarm systems, including assisting in emergency and evacuation procedures.
  • Duty staff management, discipline and motivation.
Assistant Front Office Manager
Nicon Hotel & Apartment, VGC, Lekki, Lagos
December 2007 - January 2009 (1 year 2 months)
  • Ensure efficient guest registration, check in, check out and telephone service.
  • Observe front desk agents, reservation agents as well as telephone operators and ensure that established procedures are completed in accordance with policy and procedure i.e. proper public relations techniques are utilized, guests are handled both courteously an professionally, proper identification and credit are established for all transactions.
  • Assists Front Office Agents in satisfying guest requests and ensuring prompt satisfaction.
  • Assist in training new employee and directing all Front Office team members.
  • Ensure exceptional levels of guest service are being provided.
  • Ensure all Front Office and reservation quality standards are complied with and that policies and procedures are consistently applied.
  • Responsible for monitoring of daily rooms inventory status, rate and plan availability to achieve optimal levels of revenues while maintaining high levels of guest expectations.
  • Review currents day’s expected arrivals and check all VIP and special request reservations to ensure that they are pr-registered, blocked properly and other departments are notified of room assignment.
  • Supervise the activities and the service levels of the concierge and porters.
  • On occasions act as the Manager on Duty for the hotel during shifts and handle internal and external issues as a representative of all departments in the absence of the Front Office Manager.
Front Office Supervisor
Nicon Hotel & Apartment, VGC, Lekki, Lagos
September 2006 - December 2007 (1 year 4 months)
  • Cumulate the report of guest’s complaints, room’s status on daily basis to management.
  • General checking of the hotel package records and reports of hotels daily.
  • Compilation and computation of company bills for payment and reconciliation.
  • Daily monitoring and reconciliation of transaction charges to guest’s folio.
  • Take accommodation booking.
  • Oversee all materials and systems put in care of the department.
  • Assist in training new employee and directing all Front Office team members.