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FAYEZ
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Hotel
Job Type: Full-Time

Education

From 0 to 2007
NDU
No added languages

Experience

Director of rooms
MIKHAEL's Hotel -congo
July 2012 - December 2012 (7 months)
  • Uphold a controlled reception process exceeding the guest expectations.
  • Billing and follows up on payments and guarantees.
  • Strong team supervision.
  • Active running for reservations and registrations.
  • Sales and rating management.
  • Imperative training, recruit and coach staff.
  • Provide a superior and personalized communication for both of corporate and VIP’s clients.
  • Maintain guest accounting and records.
  • Developing the team’s ability to personalize the guest stay.
Guest Service manager
Rosewood Corniche Hotel -KSA
April 2009 - January 2012 (2 years 10 months)
  • Oversight of 24 team members
  • The day to day operations of the department
  • Covering Duty Manager shift on a weekly basis
  • Welcoming guests and ensuring that all their needs are anticipated and exceeded
  • Developing and implementing a comprehensive training program
  • All aspects of the mini bar operations (ordering, restocking, expired items procedures, losses report, daily inventory stock report, monthly mini bar inventory report)
  • Development with the Culinary team of an extensive personalized amenity program
  • Maintain and controlling departmental operating equipment stock
  • Developing the team’s ability to personalize the guest stay, highlighting and recognizing the butlers’ efforts
  • Creating personalized development plans for each team member
  • Collect and update guest preferences on a daily basis
Management Trainee-Acting a Guest Service Manager
Rosewood Corniche Hotel -KSA
September 2008 - March 2009 (7 months)

Management Trainee-Acting a Guest Service Manager

Reservation Agent- Sales Department
Intercontinental Mzaar Mountain Resort & SPA
October 2007 - July 2008 (11 months)
  • Report to the Front Office Manager
  • Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
  • Resolve guest complaints, ensuring guest satisfaction