Receiving and resolving employees work related problems and queries
Handling employees leave and health issues
Organizing ER activities
Resolving conflict arising among employees relating to work
Employee feedback analysis.
Organizing orientation/ induction programs for new employees
Policy making and reviews
Grievance management and Damage control
Successful completion of re-batch of employees from third party agencies to Spanco BPO in 2012
Successful roll out of voluntary retirement scheme of Spanco employees in 2012.
Ensure that our customers understand our products / services. In resolving customers’ queries or complaints and ensuring prompt resolution and feedback.
Identify and resolve subscribers queries through good communication, fostering and growing customer relationship and brand loyalty while protecting company’s interests for profit maximization
Periodic advice to customers on available products and services.
Customer benefits analysis management.