Back to CV list
Yoknyang
Personal data and contacts will be open only to employers with access to CV database
Human Resource Generalist / Talent Acquisition Specialist 120 000
Job Type: Full-Time , open to relocation

Goals

To focus on recognition of human capital as the resource that drives organizational success.

Education

From 2002 to 2008
Ahmadu Bello U niversity, Zaria
B.Sc. Accounting
Degree
Languages:
Hausa Fluently
English Fluently

Experience

Employee Relation Executive
Spanco BPO
August 2011 - Present Day (5 years 9 months)

 Receiving and resolving employees work related problems and queries

 Handling employees leave and health issues

 Organizing ER activities

 Resolving conflict arising among employees relating to work

 Employee feedback analysis.

 Organizing orientation/ induction programs for new employees

 Policy making and reviews

 Grievance management and Damage control

Achievements

 Successful completion of re-batch of employees from third party agencies to Spanco BPO in 2012

 Successful roll out of voluntary retirement scheme of Spanco employees in 2012.

CSR
CCSNL
August 2009 - August 2011 (2 years 1 month)

 Ensure that our customers understand our products / services. In resolving customers’ queries or complaints and ensuring prompt resolution and feedback.

 Identify and resolve subscribers queries through good communication, fostering and growing customer relationship and brand loyalty while protecting company’s interests for profit maximization

 Periodic advice to customers on available products and services.

 Customer benefits analysis management.