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Rosemary
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Human Resource Manager
Job Type: Full-Time , open to relocation

Goals

I am a motivated, solution-oriented team player who consistently concentrates on global organizational concerns, and it is my goal to work with an organization that shares a passion for this approach to growth within the business industry.

Education

From 2012 to 2014
Ladoke Akintola University of Technology, Ogbomosho
Human Resource Management
Degree
From 2015 to 2016
Chartered Institute of Personnel Management of Nigeria
Human Resource Management
Other
From 1993 to 1999
Akanu Ibiam Federal Polytechnic Unwana
Secretarial Studies
HND
Languages:
English Fluently
French Elementary
Igbo Fluently

Experience

Branch Operations Management and Administration
Keystone Bank
December 2007 - Present Day (9 years 5 months)
Lagos
Victoria Island
Service Manager Identify training needs of team members on a regular basis, monitor attrition rate and certify that staff members are efficiently mixed and staffing requirements are adequate. Cash Officer Directed tellers, note tellers, funds transfer officers and customer service officers to ensure effective delivery of service. Guaranteed compliance with the Bank’s operating policies, controls and procedures of all the service deliveries. Initiated periodic meetings and mediated with interfacing departments to define, appraise and revise service levels. Regularly evaluated the activities and functions of the department and made appropriate commendations for improvement to the Division Head. Warranted maximum uptime of the branch ATM by loading machine with ATM fit notes and regular monitoring of the cash levels and functionality of the machine. Communicated the bank’s vision, goals and objectives and ensured alignment of unit’s goals and activities. Regional Secretary Served as a liaison between the region and the reporting branch, with responsibilities containing database management, administrative functions and serving as a secretary at regional and branch meetings. Planned the regional directors work activities and also accomplished incoming and outgoing correspondence for the region. Self-assuredly carried out employment interviews & forwarded the list of successful candidates to HCMD.
Platform Assistant
Leadbank Plc
July 2002 - May 2005 (2 years 11 months)
Lagos
Victoria Island
Administered the Group's customer’s database, attended to the group’s clients' requests such as account data/balances, opening account, statement of account, transfers, withdrawals and deposits. Adjusted Credit Approval Memo for presentations and relieved secretaries, such as the MD’s Secretary Transcribed and delivered proposals and other letters to customers and prospects. Concurrently compiled the Bank’s quarterly budget for presentation and analysis.
Secretary
Gtbank Plc
August 2000 - May 2002 (1 year 10 months)
Lagos
Victoria Island
Formulated daily, monthly transaction report, unit’s structure and uploading/downloading ValuCards. Superintended Guaranty Trust Bank ValuCard database of over 30,000 names, accumulate customers directories and responsible for maintaining contacts with customers Accomplished requisition for Unit's and Branch Units' needs, answered telephone calls, filling documents and performed other secretarial duties.

Additional information

Certificates, Courses, Trainings
Buness Writing, Communication and Effective Presentation Skill, 2016 Occupational Health, Safety and Fire Prevention Workshop, 2015 AML/CFT training, 2015 Customer Service Etiquette, 2013 Personal Effectiveness, Time Management and Organizational Skills, 2011 Telephone Etiquette, 2011 Customer Services, 2011 Communication skills, 2011 Emotional Intelligence, 2011 Effective Business Writing, 2011