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abibat
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Human Resource Personnel
Job Type: Full-Time , open to relocation

Education

From 0 to 2012
the University of Manchester
From 0 to 2008
Lagos State University
No added languages

Experience

Case handler
Delloitte Group UK
June 2012 - November 2012 (6 months)
  • Handling payment protection cases from simple to complex levels following FSA guidelines and the regulations of the financial ombudsman
  • Investigating and resolving complex complaints, at while ensuring adherence to operational risk and rigour standards at all times
  • Interpreting and analysing large volumes of written materials with the use of multiple soft ware’s and making a balanced and well-reasoned decisions based on provided information
  • Focusing on meeting service level agreements (SLA), while delivering an exceptional service that meets customer expectations to ensure that the principles of treating customer’s fairly (TCF) are met.
HR assistant
Royal Bank Of Scotland
December 2011 - June 2012 (7 months)
  • recruiting and staffing logistics;
  • performance management and improvement tracking systems;
  • employee orientation, development, and training logistics and recordkeeping;
  • assisting with employee relations;
  • company-wide committee facilitation and participation;
  • company employee communication;
  • compensation and benefits administration and recordkeeping;
  • employee safety, welfare, wellness, and health reporting; and
  • employee services;
  • maintaining employee files and the HR filing system;
  • assisting with the day-to-day efficient operation of the HR office