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Victoria Shola
Personal data and contacts will be open only to employers with access to CV database
Human Resources Manager 250 000
Job Type: Full-Time , open to relocation

Goals

SUMMARY PROFILE:  Human Resource Management: Developed and implement policies and procedures manual. Maintained and enhanced staff handbook and followed up with staff compliance. Managed human resource processes (recruitment, compensation, welfare, rewards, investigation, change management etc) • Sourced, received and analyzed CV s based on predefined criteria • Conducted aptitude tests and interviews for shortlisted candidates • Proven ability to work with senior management team to integrate HR functions within organizational strategy. • Trained human resource management staff based on needs of each departments  Strategy Articulation: Reviewed internal processes/identified improvement options and documented strategies aimed at ensuring more efficient business processes, customers retentions, manage relationship with staffing services and vendors, track employees achievements according to goal set.

Education

From 2010 to 2011
Chartered Institute of Personnel Management (CIPM)
Human Resources Management (Professional Diploma)
Other
From 2004 to 2006
University of Calabar
Management (MBA)
Other
From 1990 to 1995
Federal Polytechnic Bida
Secretarial Studies
HND
Languages:
English Fluently

Experience

Personnel Development Manager (Project Contract Based)
IWL Limited
February 2015 - November 2015 (9 months)
Abuja
FCT
 Utilized networking contacts and hired qualified candidates  Conducted extensive analysis of exit interviews that resulted to added value services  Introduced new hire orientation and on-boarding/individualized training  Updated job descriptions, job requirements on all positions/personnel files  Monitored and implemented requirements of Fed/States on legal compliances  Assisted with annual performance appraisal/compensation reviews.  Identified and resolved employees issues  Conducted investigations and preferred different actions steps to redress Issues/ penalties and findings documented. Contributed to team efforts by accomplishing related results as needed,
Human Resource Manager
Destiny Creation Ventures
June 2008 - September 2014 (6 years 3 months)
Abuja
FCT
 Utilized networking contacts and hired qualified candidates  Conducted extensive analysis of exit interviews that resulted to added value services  Introduced new hire orientation and on-boarding/individualized training  Updated job descriptions, job requirements on all positions/personnel files  Monitored and implemented requirements of Fed/States on legal compliances  Assisted with annual performance appraisal/compensation reviews.  Identified and resolved employees issues  Conducted investigations and preferred different actions steps to redress Issues/ penalties and findings documented.  Contributed to team efforts by accomplishing related results as needed
Customer Service Supervisor
Steyr Nigeria Limited
January 2005 - March 2007 (2 years 3 months)
Abuja
FCT
 Developed customer’s service procedures, policies and standards for more efficiency in service delivery.  Assisted and coordinated logistics requirement to recruitment, training, workshop,  Developed feedback and complaint procedures for customers leading to high levels of customer retention  Analyzed statistics/data that determined the type of customer services provided and continuous improvement processes to an increased in customer’s satisfaction

Additional information

Referees
Available upon request
Certificates, Courses, Trainings
Chartered Institute of Personnel Management (AM-CIPM) 2011: Nigerian Institute of Management (NIM-Chartered) 2006: Microcomputer Operations Management (1997)
About Me
I am a self motivational and focus individual who is quick to learn, have flare for new challenges with the ability to manage diverse responsibilities accompanied by my managerial style, peoples management, positive energy and strong desire to work with others towards common goal. KNOWLEDGE/SKILLS o Effective oral/written communication skills including the ability to prepare reports, policies and procedures. o Project Management o Analytical skills in tracking results. o Training/Development skill o People management skill o Flexible/Adaptable Training/Development o Organizational/Time management skills (administrative skills) o Team building skills /Leadership skills o Knowledge in Employment laws o Problem solving skills/Result oriented o Negotiation skills Interviewing Skills o Experience on KPI/KRA for actual results Project Management