Chinedu Austin
Personal data and contacts will be open only to employers with access to CV database
Human Resources Officer 160 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2004
University of Abuja
From 0 to 2012
Chartered Institute of Personnel Management of Nigeria (CIPM)
No added languages

Experience

HR Officer/Business Analyst
Sw Global
April 2011 - Present Day (6 years 1 month)

HR Officer

· Receive, review applications and manage interviews, conduct trainings and UAT sessions.

· Trained FCDA Personnel on computer appreciation, portal usage & customer service excellence

· Handle the documentation of new employees’ data (forms, medical and bank account); ensuring smooth integration of new employees in the company and operations.

· Carry out policy on welfare, discipline and transfer to meet the objectives of corporate business plan.

· Provide advice and assistance on policies , procedures, legislation and enterprise agreements

· Monitor adherence to HR policies, coordinate meetings and supporting development of performance management programme.

Business Analyst

· Elicit requirements for strategy through interviews, document analysis, surveys, site visits, business process descriptions, case study, scenarios, business analysis, and task and workflow analysis.

· Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the needed functional requirements (Business Requirements Document & GUI).

· Successfully conducted requirements gathering & documentations for the automation of Securities & Exchange Commission (SEC) Electronic Registration, Returns & Analysis Portal, FCDA Telecommunications Duct portal etc.

· Work independently with users to define concepts and utilize my experience in using enterprise-wide requirements definition and management

· Evaluate the information gathered with colleagues and business process description and task analysis.

· Develop requirements specifications according to standard templates

· Facilitate workout problem-solving strategy sessions with functional leaders across the company

· Manage clients’ needs and expectations and obtaining Project Sign-offs.

· Act as an interface between business units, technology teams, project team, project manager and support teams.

· Provide input on strategy, based on knowledge of industry and technology trends.

Resident representative
Socketworks
August 2007 - March 2011 (3 years 8 months)

· Managed the implementation of the Nigeria Immigration Service (NIS) e-payment platform.

· Worked with the development team to improve the NIS portal.

· Built and maintained strong cooperative relationships with relevant local networks, contacts, Government Agencies, partner organizations, stakeholders and beneficiaries.

· Successfully handled the relationship between Socketworks & NIS. This ensured that the contract was renewed

· Trained Immigration officers on customer service excellence and the use of the Immigration portal.

· Coordinated and managed customer service issues; carried out client relationship management activities with customers to identify opportunities to improve the organization and provided technical support.

· Prepared weekly and monthly project status reports; co-ordinated the delivery of information to all stakeholders.

Head of Sales, Computer Department
PC Outlet
January 2006 - July 2007 (1 year 7 months)
  • Successfully initiated and organized sales training programmes; planned and directed staffing, training and performance evaluations to develop and control sales and service programme.
  • Supervised, motivated and monitored team performance.
  • Increased customer loyalty and retention through the development of strategic relationship management policies.
  • Conferred with potential customers regarding product needs and gave professional advice on types of laptops and computers to purchase.
  • Employed the utilization of mails and phone follow-up system to track customer purchases & anticipated needs to generate repeat business.
  • Prepared the department’s weekly and monthly reports for management use, and advised management on core marketing, sales and customer related issues.
Teacher/Peer Education Trainer (NYSC Programme)
Okeho/Iganna Grammar School
October 2004 - August 2005 (11 months)

·Taught English Language and Literature in English to JSS 2 and 3 students.

·Trained and mentored peers on HIV/AIDS, adolescent reproductive health and life planning education (non-profit venture).

·Organized seminars and symposia on HIV/AIDS, ARH and life planning education.

·Initiated community development projects and debates in schools.

Additional information

About Me

people management talent, ability to work under preasure and use own initiative, excellent computer skills (Microsoft Office Suite), Visio and project management. Able to relate and manage government officials