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Linda
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Human Resources Officer
Job Type: Full-Time

Education

From 0 to 2011
University of Bradford United Kingdom (Msc
From 0 to 2002
University of Jos, Nigeria (Bsc)
From 0 to 1998
Plateau state Polytechnic (Diploma in Law)
No added languages

Experience

Partnership[ development officer ( one month temp)
British Council
October 2012 - November 2012 (2 months)

BRITISH COUNCIL,    Partnership Development officer (Temporal position)- Abuja          2012

Key Functions:  To support the Partnership manager in scoping, identifying, collation and coordination of partnership and sponsorship opportunities this directly contributes to the overall British Council objectives.

 Achievements

·         Environmental scanning with a view to identify potential sponsors and partners for the British Council projects

·         Gathered and populate a data base of prospective sponsors and partners from the corporate, Oil and gas and NGO sectors

·         Identified the Corporate Social Responsibility (CSR) focus of these organisations

·         Identified the contact details of the head, Corporate Affairs Department, External Affairs Department, Marketing Department or the relevant department of these organisations

 

HR Consultant
Razoredge solution Ltd. United Kingdom
June 2011 - December 2011 (7 months)

 

RAZOREDGE SOLUTIONS LIMITED, HR Consultant (Part-time) – Luton, UK        2011

Key Function: Research, evaluate training and development programs, performance appraisals, recruitment and selection processes, stating clear job functions, leadership principles and promoting employee relations in the human resources department. Overall restructuring of the organization towards its set vision and mission

Achievements:

 

Managed the continuing certification of new and experienced employees and stating of clear job functions.

·         Supervised the implementation of the company’s first employee performance appraisal process.

·         Implemented employee reward and benefit programs.

·         Partnered with management to communicate human resources policies via trainings

·         Coordinated the production of the organizations staff hand book.

·         Managed  policy change process successfully

·         Coordinated  training workshops to manage diversity amongst workforce( gender, culture, race ,age etc)

Minimized cost by 40% and increase staff output via introducing employee motivation packages

sales and marketing officer/ customer service officer
Zenith Bank Plc
October 2006 - September 2010 (4 years )

                                          

ZENITH BANK PLC, Relationship manager- Marketing and Sales – Port Harcourt, NIG.   2006 - 2010

Key Function: Manage projects that require the monitoring of marketing trends and emerging issues; developments of marketing plan; and work collaboratively with private organisations, government institutions and individuals to bring business for the bank. Sale of the bank products and services, managing of business relationship and generating income for the branch/bank

Achievements:

  • Identify potential clients, sector opportunities, and competition.
  • Sold a large variety of the bank products and services to clients.
  • Increased the branch client base by 60% via extensive networking and managed HNI relationships credibly, demonstrate openness and trust.
  • Managed and negotiated transactions  between the bank and customers
  • Researched on methods to target new clients.
  • Assist with product analysis, including product gaps and competitor products.
  • Generated significant income for the branch by meeting 90% of assigned income targets
  • Attend to customer enquiries, challenges and offer possible solutions.
  • Attended several fraud alert and service delivery trainings, KYC, AML.

 

 

ZENITH BANK PLC -    Customer Service Officer                                   

Key Function: Providing and supporting Zenith’s promotional programs. Interact with the clients and provide information related to enquires about services or products.

Achievements:

  • Assist customers on the bank service or product that best suit their needs
  • Cocoordinate with internal departments to ease transactions
  • Opened and manage customers' accounts
  • Gathered and maintained data base of internal and external clients.
  • Managed all front desk  customer enquiries, delivered excellent service and proffer solution to client challenges
  • Grounded on fraud awareness, attended several fraud alert and detection trainings.
  • Won the award for best customer service officer 2007 in the branch .Attended several excellent customer service delivery trainings and workshops

 

 

Cash and teller officer
Citibank (NIB)
April 2005 - October 2006 (1 year 7 months)

 

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CITIBANK (NIB)-Implant Teller Mobil Oil PLC, (Cashier/Teller) – Port Harcourt, NIG              2005 - 06

Key Function: Ensure that each customer receives outstanding service. Process all cash / cheque lodgements and pay outs of Mobil Oil Plc.

Achievements:

    Process cash and cheque deposits from Mobil oil customers, dealers, vendors and staff

    Process cash withdrawals for Mobil oil Nigeria PLC staff

    Balance cash drawers

  • Manage and maintain good business relationship between the bank and Mobil Oil Plc.