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OGECHI
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Human Resources Officer 150 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2010
UNIVERSITY OF WALES CARDIFF (Msc Human Resource Management)
From 0 to 2003
IMO STATE UNIVERSITY OWERRI (Bsc Economics)
No added languages

Experience

CUSTOMER SERVICE ADVISOR
GALA CORAL LIMITED LONDON
December 2008 - March 2012 (3 years 4 months)
  • Accountable for delivering comprehensive assistance to the Betting industry to ensure the smooth running of all operations
  • Ensuring customers payment transactions are accurately and efficiently completed and delivering expert advice on all available products and services
  • Ensuring all administration related to the management of the industry is completed in line with company policy, regulatory standards and current legislations
  • Supervising and training junior personnel on all aspect of customer service, business procedures and policies.
  • Proven ability to handle large volume of complaints in a professional and courteous manner, by maintaining positive company image during difficult situation.
  • Involved with all aspect of customer service, including solving problems, answering questions and working with customers to ensure fantastic service.
  • Identify problems/needs and initiate effective solutions.
  • Providing a high quality service to customers
  • Providing help and advice to customers using organization product or services