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Amaka
Personal data and contacts will be open only to employers with access to CV database
Human Resources Officer
Job Type: Full-Time , open to relocation

Education

From 0 to 2007
University of Lagos
No added languages

Experience

Customer Care Representative
MTN Nigeria
July 2011 - Present Day (5 years 8 months)
  • • Proper understanding of the business, its products and services, and communicating same while resolving customers’ queries

    Enlighten and educate customers on new products and initiatives within MTN.

    Provide advice to customers on what package(s) will suit their needs.

    Perform Business Intelligence through customer profiling and information gathering to aid decision making.

    Stimulate revenue growth through cross selling and up selling.

    Providing after Sales Support.

    Manage allocated customers account to avoid churn and ensure loyalty.

    Customer Relationship Management.

    Following through on customers queries (Prepaid and Postpaid) within a minimum time ensuring prompt resolution and feedback.

    Escalation of queries to relevant units and follow up.

    • Filling of every transaction with customers.

    Account management for postpaid subscribers, including verifying and reconciling account details.

    Postpaid customers invoice creations done manually with excel spreadsheet, ensuring the correct details are captured for each customer.

Humabn Resource Officer
Latins Security
September 2009 - December 2010 (1 year 4 months)
  • Recruitment: prepare job adverts and load on websites, publish in newspapers etc; retrieve applicants’ data from recruitment database/pool; check application letters and Resumes for suitable candidates for advertised positions based on organizational requirements; short listing, interviewing (prepare interview venue, questionnaires etc), selecting candidates; writing and sending out letters to both successful and unsuccessful candidates;

    • Develop job descriptions for roles within the organization in consultation with line managers.

    • Coordinate induction and on-boarding programs for all new recruits.

    Advice on pay and other remuneration issues, including promotion and benefits.

    • Coordinate Executive engagement sessions for High Potential employees in the organization

    Ensures grievance and disciplinary procedures and practices are fair, transparent and complied with.

    • Develop solutions customized to resolve issues identified from engagements with various units of the organization

    • Responsible to preparing HR communications to the business

    Conduct Disciplinary Committee and Implementing disciplinary procedures

    • Training: Analyze training needs in conjunction with departmental heads; Effective coordination of all training logistics (venue, tea-break, lunch, training manuals, traveling arrangements etc.); Deliver trainings, including orientation & inductions for new staff.

Platform Assistant, Human Capital Management
UBA Plc
October 2008 - February 2009 (5 months)
  • Recruitment and On-boarding Activities: collate CVs for available vacancies, update the CV database, Send out invitations for aptitude tests/interviews and involvement in supervision, proper filing and screening of their documents etc and assisting new employees on the recruitment portal
  • Employee welfare and engagement activities
  • Staff training and development
  • Staff database management, Maintenance of manual staff records and archival files etc
  • Staff Orientation Activities e.g. issuing lapels, ID cards, posting & on-the-job training letters etc

Additional information

About Me
Professional Membership: SHRM - Society for Human Resource Management ASTD - American Society for Training and Development NIPR - Nigerian Institute of Public Relations