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Desmond Osakpamwan
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Human Resources Officer
Job Type: Full-Time , open to relocation


From 0 to 2010
Oxford Brookes Univeersity, Oxford.
From 0 to 2002
Ambrose Alli University, Edo State. Nigeria
No added languages


The Best Connection Employment Group. UK
June 2011 - August 2012 (1 year 3 months)
  • Effectively managed a team of four from diverse background with responsibility for ensuring the timely dispatch and delivery of customers order and worked together to maximise sales. I was also responsible for making the final decision regarding customer returns, refunds and insurance claims.
  • Worked in a team with Health & Safety experts to conduct risk assessment and develop procedures to prevent hazardous and dangerous occurrence.
  • Conducted thorough inspections and assessments of all returned items including packaging in the event of any insurance claims. Inputted all relevant details onto the database to enable an informed decision to be made.
  • Tracked customer orders and payment processing ensuring agreed deadlines were met and an exceptional level of customer service was maintained at all times.
  • Steadfastly scanned all returned goods before allocating them either back to the warehouse or distributed to other on-line shops with which the company has established a working relationship.
  • Developed effective working relationships with customers responding to any enquiries and resolving any issues in a professional and efficient manner.
  • Maintained the highest levels of quality at all times in accordance with company working procedures and best practice in an often extremely fast-paced and high pressure environment.
  • Periodically involved in stock audit to ensure accurate stock availability, identify slow moving, fast moving and non moving products to enable an informed decision on promotional offers.
  • Coordinated daily action plans which are then delegated to the members of the team. During trading hours, I ensure all tasks are completed and any unforeseen circumstances were dealt with as quickly and efficiently as possible. Also made sure that Visual Merchandises are displayed in store and on time as required.
Mortgage Advisor
Diamondstone Mortgage Ltd
January 2007 - August 2009 (2 years 8 months)
  • Assumed a part time role expertly advising clients either in person, online or by telephone on the various mortgage deals available and clearly identifying those packages best suited to their needs and requirements.
  • Consistently secured lending for clients with in-depth analysis prior to submission to the credit company, to establish they had a solid case to support an application.
  • Diligently monitored and tracked progress of all applications in order to keep the client updated building trust and confidence, establishing positive relationships.
  • Conducted tough but fair discussions with clients who were refused a mortgage due to a poor credit rating, explaining the reasons in a clear and concise manner.
  • Provided administrative support and guidance to all staff associated with each particular mortgage application ensuring all tasks were executed efficiently
Administrative Officer
Rosa Services Ltd
January 2005 - August 2006 (1 year 8 months)

¨ Provided a highly effective administrative service with responsibility for monitoring all project tasks to ensure delivery of the project within budget and on time.

¨ Skilfully organised transportation, materials and accommodation for the project team to carry out various projects.

¨ Steadfastly monitored and managed actual against forecast costs, verified any calculations and produced regular reports and updates.

¨ Built enduring relationships with clients through regular communication promoting and maintaining exceptional levels of customer care leading to repeat business.