Writing, organizing events, publishing for social empowerment and youth development.
Image making, designing of and implementation of Corporate Social Responsibility (CSR) plans for companies and organizations, brand management/customer/client service relationship.
publishing and distributing a youth/entertainment magazine ‘Tickles Plus’ – the content apart from providing entertainment is geared towards providing tools and strategies for successful living.
Writing articles and speeches.
Proof-read all articles before publishing.
Receive inbound calls from customers.
Handle outbound calls and telemarketing.
Update customers on company’s products and services.
Follow up on inactive accounts.
Reactivate dormant account.
Printing of customer’s monthly statement.
Handle all cheque book/ ATM related issues.
Attending to Customers
1. Provide support to supervisors and staff to develop the skills and capabilities of staff.
Ensure that accurate job descriptions are in place
Provide advice and assistance with writing job descriptions
Provide advice and assistance when conducting staff performance evaluations
Identify training and development opportunities
Organize staff training sessions, workshops and activities
Process employee requests for outside training while complying with polices &
Provide basic counseling to staff who have performance related obstacles
Provide advice and assistance in developing human resource plans
Provide staff orientations
Access funding for training and write proposals
2. Monitor staff performance and attendance activities.
Monitor daily attendance.
Investigate and understand causes for staff absences.
Recommend solutions to resolve chronic attendance difficulties.
Provide basic counseling to staff that have performance related obstacles.
Provide advice and recommendations on disciplinary actions.
Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.
Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services such as cancellation of events and locating keys.
3. Coordinate staff recruitment and selection process in order to ensure a timely organized
And comprehensive procedure is used to hire staff.
Provide advice and assistance to supervisors on staff recruitment
Prepare notices and advertisements for vacant staff positions.
Schedule and organize interviews
Participate in applicant interviews
Conduct reference checks on possible candidates
Prepare, develop and implement procedures and policies on staff recruitment
Inform unsuccessful applicants
Conduct exit interviews
4. Provide information and assistance to staff, supervisors and Council on human resource
And work related issues.
Develop and implement a human resources plan and personnel management policies &
Promote workplace safety.
Provide advice and assistance to staff and management on pay and benefits systems
Research and monitor human resource systems in other organizations within the community.
Explain and provisions of the personnel policy.
Explain employment standards and legislation such as workers compensation, labour
Standards & Fair Practice Act.
Organize the transitional provisions of employee compensation, pay and benefits when positions are transferred or new positions are funded through contribution agreements and other special funding arrangements.
Arrange for the repairs of computers and other office equipment and assist with
Organizing staff to carry out work due periods of equipment shutdowns.
Attend Council meetings to provide information, when necessary.