Managing sales account of key construction companies
Shaping approach to increase value proposition to customers/ partners
Leading pro-active research on segment trends (buyer consolidation, new materials/competition, legislation, etc.), identifying critical ones and assessing their impact on business performance
Major Achievement - Increment in customer base by 50% and growth in sales from 4% to 11% of company.
Leadership – Led team of about 22 members (6 direct reports)
Policy formulation - Policy formulation and strategic development
Operations – Direct responsibility for the following:
o Recruitment, staffing and workforce planning
o Training and Coaching
o Reward, Compensation and Benefit
o Career Planning and Performance
o Employee Relations and Health Issues
o Property Management – Overseeing management of real estate
o Transport Services – Management of pool cars and drivers
o Immigration and Travel (Foreign and Local) Services
o Security Services.
o Improved organisational efficiency
o Reduction in overhead cost
o Improved Job content
o Improved job valuation and employee engagement
o Drive better performance management system
o Ensure smooth travel arrangement and reduced travel cost by 10% by working on proper management of agency and structure service level agreement.
o Clearer demarcation of reporting line and authority levels
o Improved staff performance since compensation was linked to performance
o Transparent salary structure which increased level of trust
o Proper compliance with personal income tax law – avoided tax penalty.
Periodic definition of profiles and competence required to meet organizational needs
Developing, managing and implementing career development process
Supporting recruitment process by defining career opportunities and concluding placements
Proposing and facilitating internal mobility
Co-ordination and administration of staff appraisal system
Managing staff disengagement process
Participating in the annual compensation review process
Administration of management staff’s compensation
General administration of the Human Resources Department.
Staff Data– Worked with team that produced proper database that documented qualifications, work history and competence for every person on manager level and above in the company.
Our work enabled the company to achieve the following:
o Clear understanding of skills requirement for each job
o Skills gap and identification of areas that require urgent intervention
o Development and implementation of training plan
o Development and implementation of staff redundancy policy.
Human Resource Functions:
Drafting, executing and monitoring staff policies
Co-ordinating staff placement
Articulation of job specification and description
Creating and monitoring career path and succession plan.
Administration of staff appraisal system
Collation of staff rotation and job schedules
Administration of salaries and payroll-related tax and statutory deductions
Management of debt recovery portfolio from ex-staff
Co-ordination/implementation of training policies and procedures.
Supervision of administrative staff
Preparation and administration of group’s financial budget
Management of materials and stationeries for the bank
Monitoring store purchases and quality assurance at optimal cost.
Training - Creation of training academy using both in-house and external resources. This allowed for customized training programme with minimal cost and disruption to bank’s daily operations
Payroll Management – Implementation of error free payroll, zero tax penalty and prompt payment of salaries.
Managing Staff Database
Managing the staff’s performance appraisal for promotion and related purposes
Collating training needs for staff and monitoring attendance and budget.
Staff’s debt monitoring.
Staff’s pension/insurance scheme management.
Co-ordinating staff recruitment
Reconciliation- Proper reconciliation and cleaning of over 2years ex-staff’s debt suspense account. This facilitated recovery of about 95% ex-staff debt balance.