Back to CV list
CHARLES
Personal data and contacts will be open only to employers with access to CV database
Human resources manager 100 000
Job Type: Full-Time

Education

From 0 to 2004
IMO STATE UNIVERSITY, OWERRI
From 0 to 1998
FEDERAL UNIVERSITY OF TECHNOLOGY, OWERRI
From 0 to 1988
OBORO SECONDARY SCHOOL IKWUANO UMUAHIA
Languages:
English

Experience

Station Manager
Monark Oil and Gas Ziks Avenue Awka, Aanambra State
February 2013 - July 2013 (6 months)

* Responsible for day to day activities of the station.

* Staff Management

*Excellent customer services.

*Cost Management

*Increase Profitability

CUSTOMER SERVICE OFFICER
ECO BANK NIG LTD
August 2008 - January 2013 (4 years 6 months)

o To maintain contact with new and existing customers on routine account management activities.

o To ensure proper documentation for all new and existing account

o To provide customers with information and awareness on the Bank’s products and services.

o Ensure effective and timely service delivery to customers at all customer service units.

o Ensure a customer friendly disposition at all times.

o Supervise account opening process and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals.

o Ensure prompt TAT in line with service level

o Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.

o Timely acknowledgement of MICR cheque issued on the system.

o Ensure timely processing of customer’s cheque and card requests.

o Supervise the process for account management and reactivation.

o Ensure timely and accurate processing of standing instructions.

o Ensure timely responses to reference letters.

o Ensure timely printing of off-cycle customers’ statements for properly authorized requests and ensure charges are taken.

o Ensure effective utilization of physical assets at the customer service unit (file cabinets, till boxes)]

o Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.

o Ensure adequate controls over customers’ records.

o Ensure zero fraud tolerance/error rates.

o Act as relief Operations Head.

o Ensure increase in sales volume.

o Efficient crowd management in the banking hall.

TELLER
STANBIC IBTC BANK PLC
February 2005 - August 2008 (3 years 6 months)

o Sound knowledge of tellering policies and procedures

o Ensure prompt and accurate consummation of all transactions within the bank’s approved TAT

o Acceptance and processing other banks cheque deposit

o Fund transfer, local and international

o Efficient management of cash holding and vault administration

o Preparation of daily, weekly and monthly proofs

o Maintenance of up-to-date cash tellers’ proofs and vault registers

o Revenue collections through Pay direct

o Processing of money transfers (NEFT, Western Union transfer (WUMT),

o Any other assignment as delegated by my supervisor

o Ensuring that all clearing entries are passed

o Prompt preparation of Cheques for presentation

o Preparation of caution notices for dispatch

o Monitoring & reconciliation of all clearing account

o Preparation of month end reports on all clearing account

o Charge COT on all cheques cleared through saving account

o Proper filing of clearing documents.

o Payment of customers on request

o Ensure proper and accurate balancing of cash transactions on a daily basis

o Ensure a customer friendly disposition at all times

o Ensure maintenance and effective utilization of physical assets

o Payment of customers on request

o Ensure proper and accurate balancing of cash transactions on a daily basis

o Ensure a customer friendly disposition at all times

o Ensure maintenance and effective utilization of physical assets