Liaising with suppliers
Generate and respond to all official correspondence, tracking and follow up as needed
Facilitated, designed, developed and delivered training courses for management employees of Nigerian Port Authority. (100 staff)
Conduct on-going and new training i.e. interpersonal skills
Customer care and Customer services training.
Designing, developing, implementing and evaluating instructional systems for learners.
Applying HR policies/procedures and understanding local links to legislation
• Supporting the General Manager and various project teams to manage change processes
• Assisting with the resourcing of vacancies, both internal and external, in a timely and cost efficient manner
Develop viable change management techniques and follow up with the client concerned to ensure successful functioning of newly implemented systems, strategy or procedures.
Providing quality support, sorting out upgrades and downgrades of customer packages
Problem handling and client resolution
Actively responding to client enquiries and queries
Analyze data gathered by self/ subordinate; review and edit requirements, specifications, business processes and recommendations related to proposed solutions