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Kehinde
Personal data and contacts will be open only to employers with access to CV database
Human resources manager 5 000 000
Job Type: Full-Time

Education

From 0 to 2008
University of GLasgow, Scotland
From 0 to 2003
Babcock University, Ogun state
From 0 to 1998
Federal Government College
No added languages

Experience

Executive Coordinator
Lionstone Group
November 2010 - Present Day (6 years 4 months)
  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees
  • Coordination of ongoing miscellaneous projects across Lionstone subsidiaries, including liaising with project owners when necessary, including negotiating with suppliers, meeting project deadlines, reporting on project activities

Liaising with suppliers

Generate and respond to all official correspondence, tracking and follow up as needed

Training Consultant (Human Reource training)
HCO Associates & Co
August 2009 - November 2010 (1 year 3 months)

Facilitated, designed, developed and delivered training courses for management employees of Nigerian Port Authority. (100 staff)

 Conduct on-going and new training i.e. interpersonal skills

 Customer care and Customer services training.

 Designing, developing, implementing and evaluating instructional systems for learners.

Human Resources Manager
Springfield Solutions UK
January 2009 - July 2009 (7 months)

Applying HR policies/procedures and understanding local links to legislation

• Supporting the General Manager and various project teams to manage change processes

• Assisting with the resourcing of vacancies, both internal and external, in a timely and cost efficient manner

  • Operations Management and overseeing the organizational processes of each department
  • Providing local expertise and advice on management handling, grievance procedures and complaint handling
Customer Service Executive
beCogent Limited UK
October 2007 - January 2009 (1 year 3 months)

Develop viable change management techniques and follow up with the client concerned to ensure successful functioning of newly implemented systems, strategy or procedures.

 Providing quality support, sorting out upgrades and downgrades of customer packages

 Problem handling and client resolution

 Actively responding to client enquiries and queries

 Analyze data gathered by self/ subordinate; review and edit requirements, specifications, business processes and recommendations related to proposed solutions

Customer Services Executive (Sales)
LBM (02 Telecomms UK)
September 2006 - October 2007 (1 year 1 month)
  • Conducting formal review of functional requirements to ensure the satisfaction of customer needs, in line with achieving business objectives
  • Acted as support to the marketing manager in analyzing surveys of customer requirements towards creating suitable Price Plans.
  • Execution of surveys involving recording and analyzing of results.
  • Client support and client management
  • Serving as a backend for customer support as regards to upgrades and complaints
  • Developing sales driven strategies to achieve set targets