Recharge customers' lines with airtime.
Resolve account balance clearance issues.
Create electronic recharge dealers and retailers on the network.
Reconciliation of Post paid customers bills & High value individuals statement of accounts.
Provide accurate billing system for all customers on the network.
Call customers on the phone to confirm resolution of issues.
Conduct survey to get feedback on customer satisfaction.
Escalate issues where necessary and follow up calls for resolution.
Answer customers queries via phone.
Give first contact resolution to customers.
Escalate perculiar issues.
Marketing of Bank's products.