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Emeka
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ICT officer 120 000
Job Type: Full-Time

Education

From 0 to 2006
Akanu Ibiam Federal Polytechnic, Unwana
No added languages

Experience

Systems/Network Engineer
Greater Height Computers and Communications 98 Ngwa Road
September 2008 - Present Day (8 years 6 months)

Responsible for installing and supporting network hardware, software and on PCs

To provide first line technical support; answering support queries via phone and e-mail

To maintain a high degree of customer service for all support queries and

adhere to all service management principles.

Respond to enquiries from clients and help them resolve any hardware or

software problems.

Maintain a log of any software or hardware problems detected.

Support users in the use of computer equipment by providing necessary

training and advice.

Deploy Cisco routers and switches and administer network monitoring services

TCP/IP configuration, Domain and Workgroup Configuration

Installation and Configuration of WLAN IP telephony

To escalate more complex calls to the relevant IT Support member.

To notify relevant staff to arrange for external technical support where

Problems cannot be resolved in house.

Handle the tasks of providing level 3 technical support to resolve day-to-day network, computer, and peripheral equipment issues for production and test environment

Perform Installation and upgrading of new network and desktop application software

Responsible for repairing, loading, documenting and testing desktop and network-developed application for deployment, staff training and inventory

Handle responsibilities of analyzing hardware and software problems and select corrective action

Responsible for network evaluations, troubleshooting a variety of network problem and implementing various software and hardware upgrades

Responsible for supporting backup products, Anti-Virus products and Spyware removers, memory and add on card upgrading

Responsible for monitoring, installing, configuring, deploying and troubleshooting LAN/WAN solutions

Deploy Cisco routers and switches and administer network monitoring services