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Oluwatobi
Personal data and contacts will be open only to employers with access to CV database
ICT service delivery manager 240 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
Msc. Information Management- Leeds Metropolitan University Leeds, UK
From 0 to 2002
B.Tech Architecture-Ladoke Akintola University of Technology, Ogbomoso, Nigeria
Languages:
English

Experience

ICT Service Delivery Manager
Netpro Technology Solutions
June 2012 - Present Day (4 years 9 months)

NetPro Technology Solutions, Nigeria June 2012-Date

ICT Service Delivery Manager,

  • Responsible for Leading and managing the end-to-end deployment of the Integrated Education Management Systems (iEMS) In Imo State Polytechnic, Nigeria, ensuring that best global practice in Project management is strictly adhered to and all Prince2/PMBOK areas and process groups are covered.
  • Responsible for managing all staff on the ICT Projects (Project Coordinator, Business Analysts, Systems/Network Engineer, Desktop Support Engineer/Helpdesk Assistant, Administrative Officer, iEMS Administrators, Web Developers/Programmers and E-Learning Manager) in Imo, Nigeria; Bangalore, India; Ireland, and Nevada USA also ensuring that all projects are delivered on time, within budget and within the agreed quality metrics.
  • Responsible for managing the software Development Life Cycle using Agile methodology, providing support in the design and roll out of the Campus Area Network.
  • Ensuring that all systems (Domain controllers, Application Server, Fileservers, and Network Security Applications etc.) and devices are managed in accordance with best practice.
  • Directing and organising analysis and reviews on service performance against SLAs and OLAs.

Outstanding Contribution- As ICT Service Delivery Manager I Provided overall leadership and management in the Online admissions process, smart card issue for staff/students, online fee payment, managing Project risks on a continual basis. The iEMS was delivered to Imo State Polytechnic, Nigeria, within schedule and budget (Project Budget = $2M)

Helpdesk Operator/Project Management Support
Sodexo Property Solutions(Atkins Asset Management acquired)
December 2011 - March 2012 (4 months)

Atkins, Asset Management Department, Leeds, UK, Oct 2010-Nov 2011

Helpdesk Operator/Project Support

  • Responsible for logging ‘maintenance and infrastructural’ consultancy jobs for internal and external clients(Carillion, Integral ) on bespoke Company web based application -AI(Atkins Intelligence)
  • Responsible for determining building defects alongside facilities manager on Client sites and determining contractors to handle projects.
  • Responsible for monitoring technical faults on client sites using ArT(Atkins Remote Technology)system, and then liaising with contractors and supply chain managers to arrange for fault rectification within SLA
  • Responsible for offering administrative and technical support on Project Management/Business Change Management for client projects as required by business. Client- Lloyds Banking Group
  • Responsible for escalating unresolved infrastructural fault that are out of SLA and chasing up breach on scheduled repairs.

Outstanding contribution- As part of a Project Management team handling the Change in AI, company’s bespoke Application; I offered technical and administrative support in adapting functions on the Application to suite major changes in client’s infrastructure from a technical and SME point of view. Project Involved in – Conducting UAT on change in Facilities Manager listings for all of Lloyds Banking group sites on AI (Project Budget=£3M).

Helpdesk Operator/Project Management Support
Atkins Global
October 2010 - November 2011 (1 year 2 months)

Atkins, Asset Management Department, Leeds, UK, Oct 2010-Nov 2011

Helpdesk Operator/Project Support

  • Responsible for logging ‘maintenance and infrastructural’ consultancy jobs for internal and external clients(Carillion, Integral ) on bespoke Company web based application -AI(Atkins Intelligence)
  • Responsible for determining building defects alongside facilities manager on Client sites and determining contractors to handle projects.
  • Responsible for monitoring technical faults on client sites using ArT(Atkins Remote Technology)system, and then liaising with contractors and supply chain managers to arrange for fault rectification within SLA
  • Responsible for offering administrative and technical support on Project Management/Business Change Management for client projects as required by business. Client- Lloyds Banking Group
  • Responsible for escalating unresolved infrastructural fault that are out of SLA and chasing up breach on scheduled repairs.

Outstanding contribution- As part of a Project Management team handling the Change in AI, company’s bespoke Application; I offered technical and administrative support in adapting functions on the Application to suite major changes in client’s infrastructure from a technical and SME point of view. Project Involved in – Conducting UAT on change in Facilities Manager listings for all of Lloyds Banking group sites on AI (Project Budget=£3M).

Service Delivery Manager
Filoncrest Consultancy Services Ltd
June 2008 - July 2010 (2 years 1 month)

IT Infrastructure Service Delivery Manager

  • Responsible for negotiating hardware, software and infrastructural contracts – Duties include meeting with clients, initiating design concepts and co-ordinating project team
  • Managing and supervising deployment of technological based systems and IT infrastructures, this includes installation of multiplexers, solar energy systems, wireless communications systems and networking
  • Responsible for designing Information Systems and analysing business for clients using Entity Relationship diagram , Unified modelling language (UML, use case and class diagrams), SQL and Oracle 9i.
  • Responsible for designing and incorporating technological based solutions into existing building plans using AutoCAD 2008, AutoCAD 2010.
  • Responsible for configuring, troubleshooting and maintaining Cisco routers and switches for clients
  • Responsible for design and implementation of network infrastructure for client-This includes implementation of TCP/IP; DHCP/DNS/WINS.

Achievement- Successfully negotiating contract with ARMTI Management for the deployment of ICT infrastructures.

Project Manager
Filoncrest Consultancy Services Ltd
June 2008 - July 2010 (2 years 1 month)

Project Manager- I managed the entire process of Information systems deployment in ARMTI Nigeria, I set up, configured and upgraded IT equipment and servers in ICT department/Training rooms, setting up LAN, wireless communications and backup systems

Achievement- Project was completed and delivered within schedule and budget. SME/Client satisfaction ensured on this project.(Project Budget = ₦5M).

Customer Service Advisor
Ant Marketing, Sheffield, UK
November 2007 - March 2008 (5 months)

Ant Marketing, Sheffield, UK, November 2007-May 2008

Customer Service Advisor

  • Responsible for Contacting subscribers and potential subscribers on the phone for renewal of subscription on behalf of The Economist magazine.
  • Responsible for making outbound calls for Oracle magazine, ‘International Engineering magazine’, ‘Microwaves and RF magazine’.
  • Collaborating with colleagues, exchanging information on selling strategies and marketing

Achievement- I maintained a Consistent sales record by Applying sales strategy to encourage past customers to resubscribe to the Economist magazine.

Project Officer- Architect II
Federal Ministry of Housing and Urban Development
September 2003 - December 2005 (2 years 3 months)
  • Responsible for overseeing design preparations production of Architectural drawings, modelling in 2D 3D using graphics software, AutoCAD/ArchiCAD and supervision of construction.
  • System Administrator, maintaining domains and workgroups in the office complex.
  • Involved in the preparation of schedules using Microsoft excel sheets and Microsoft word documents.

Achievement- Successful supervising residential building projects in Abuja.