Diagnosing and resolving Microsoft Windows operating system problems and to communicate their resolution to users.
Providing application software support for the Microsoft range of office products and AutoCAD package in person at users end.
Installing, configuring and managing new and old IT equipments: PC’s, Wireless Routers, Switches and Desktop/Network Printers.
Providing IT support for all employees and maintaining effective operation of IT services.
Fixing network problems.
Resolving hardware failures and arranging repairs.
Installed and configured computer systems and applications.
Troubleshot and resolved computer hardware and network problems.
Replaced faulty computer parts.
Installed Ricoh multifunctional machines such as printer, scanners and photocopiers.
Ensured that printers and scanners were up and running at all times at clients location.
Conducted annual maintenance contract routines at designated client locations.
Prepared weekly report on status of machines in the field.
Provided network connectivity for Ricoh multifunctional machines.
Provided support for operating system.
Performed monthly backup of company’s data.
Installed and supported Internet connection for clients.
Installed and maintained computer systems, Peripherals and structured cabling implementation for clients.
Designed, Installed and configured Local area network for clients.
Deployed and setup HP and Sharp Printers.
Pro-active and routine desktop maintenance.