Technical Account Manager (Job Responsibilities) 2012 – Till date
Management of the network operating center infrastructure (NOC).
Ensure customers Service Level Agreement (SLA) are well meant.
Effectively monitoring of clients, report service event and ensure all Backhauls are100% availability 24x7
(Gtb, UBA, Access Bank, Fidelity Bank, Firs ,Eco Bank).
Configuration of network devices ( routers, switches ,rad converter) and Troubleshooting of Cisco,HP devices.
Meeting with clients on new solutions also how we could help meet the business goals and mission of the company.
Identify key growth opportunities and work collectively with sales team.
Report all incident log , root cause and preventive measures to client on weekly and monthly
Network integration of new Customers to core network (QOS,MPLS,VPN,VLANs)
Managing third party provider .
Network Field Engineer (Job Responsibilities) 2010 – 2012
Manage all network connections as well as maintenance.
Ensure that all customer complaints are addressed and closed out(resolving Network/Link issue)
Working with Third Party Agents to achieving result to clients.
Site Survey for new installations of Microwave Radio links.
Installation of VSATS for the FIRS,JTB,NASENI and Banks .
Troubleshooting of Cisco and HP devices.
Configuration of L2 and L3 devices to existing network.
VSAT Project Management, Implementation and installation of new VSAT site.
· INEC integration and maintenance for Western region.
· Supervision of Vsat ,radio and fiber link for JTB
· Developing lease circuit over the state in Nigeria.
· Microsoft Office ,Project and Visio
· Project management
· Configuration of router and switches
· Network Design
· A good team player, consistent and goal oriented
· Willing to learn, ready to adhere to instruction and work with minimum supervision
· Career motivated and result-oriented with outstanding creative and analytical mind
· Sound interpersonal and communication skills
· Ability to find a solution to a problem
IT service management
·Cisco Certified Network Associate (CCNA)2011
·Information Technology infrastructure library (ITILv3)2012
·Cisco Certified Network Professional (SWITCH)2013
·Cisco Certified Network Professional (ROUTE)2013
·Cisco Certified Network Professional (TSHOOT)2014
·Certified Information system Audit (CISA)In-view