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IT Specialist 3 000 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2007
federal university of technology minna
No added languages

Experience

IT support engineer
Huawei technologies co. nig. ltd
May 2008 - Present Day (8 years 10 months)
  • Installation, Managing and monitoring the company’s CCTV camera and access control system
  • Configuration and managing of staff’s computer system to suit office requirement
  • Provide first-level support to staffs to resolve IT related issues and technical problems such as Hardware operational issues e.g. network connectivity; printing errors drive failure etc
  • Logging all IT problems and it resolutions using the HUAWEI ITSM application
  • Ensure staffs Maintain data security and data integrity through the use of access codes and efficient password system.Overseeing computer security and anti-virus updates
  • Carrying out computer "housekeeping" tasks
  • First port of call and initial troubleshooting of IT problems and resolving
  • Maintain and manage computer peripherals like the network printers, scanners, audio/video conference equipment, projectors, UPS etc
  • Logging all IT problems and resolutions
  • Liaising with external support company
  • Always liaising with the admin/IT purchasing team
  • Keeping inventory of hardware and maintenance records
  • Keep abreast of IT technology, maintain library of information
  • Manage and maintains computer hardware
  • Install and manage network cabling and patching
  • Manage Huawei tele-presence / video conference
  • Manage Access control
  • Ensure users comply to company information security policy
  • Training of new Employee
  • Installation and configuration of computer systems using the Huawei BDD system technology
  • Provide special assistance to engineers on site by using the huawei iaccess application.
  • Ensure that user/staff comply with huawei security configuration of operating systems, networking and all its application
  • Playing a very important role in the case of disaster recovery to ensure a business continuity plan
  • Ensure network monitoring at all point in time
  • Manage and installation of huawei WLAN/WAP
  • Monitor and manage LAN/WAN, lease line downtime using the watsup application
  • Ensure staffs do regular data backup on huawei w3 system, and validate the integrity of data backup.
  • Investigate and resolve incidents/request, and escalate irresolvable faults/issues to relevant vendors/suppliers where appropriate.
  • Communicate resolution of faults to end-user or request initiator.
  • Ensure security of all laptop/desktops through proper installations (Huawei SPES)and regular updates of an effective anti-virus program on every computer systems
  • Assist in developing a strategy for delivering new technical solutions (in-house outsourcing)
  • Provide assistance in project-managing third-party design and development of technical solution
  • Liaise with other user departments to resolve issues arising from delivered solutions
  • Maintain accurate inventory (status, location, end user, etc.) of all computers and accessories and other IT assets deployed to end users.
  • Maintain the corporate intranet, ensuring constant up-to-date content and deployment of user friendly applications.
  • Proactively and efficiently execute work plans as approved by the Head, Business process and Information Technology (BP&IT).
  • Prepare agreed periodic activity and performance reports for the attention of the Head, (BP&IT) and other relevant parties.
  • Perform other duties as assigned by the Head, BP&IT group