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Viko
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IT Support Officer
Job Type: Full-Time

Education

From 0 to 2008
Makerere University, Kampala, Uganda
From 0 to 2004
Kyambogo College School, Kampala, Uganda
No added languages

Experience

Information and Communication Technology Officer
Transnet Uganda Ltd, Kampala, Uganda.
July 2011 - September 2012 (1 year 3 months)

Duties and Responsibilities:-

Design and manage the deployment of ICT systems including budget planning.

Integrate ICT systems and ensure appropriate data security and access controls considering both local and wide area networks (LAN/WAN) issues.

Maintain, upgrade or enhance existing systems including trouble shooting and providing continuing user support.

Develop and maintain appropriate ICT contingency capacity.

Preparing operational plans and identify resource requirements at the onset of emergency operations.

Negotiate for ICT Services with local service providers.

Perform other related duties as required.

Call center Representative
Uganda Telecom Uganda
January 2010 - June 2011 (1 year 5 months)
  • Handle incoming calls from customers.
  • provide solutions to customer queries and complaints.
  • make daily reports to floor supervisors regarding daily incoming calls.