. Attended to users IT-related issues e.g. system hardware issues, software issues, Network issues, Printer issues etc
. Bridged the gap between the technical-end and the business-end of organisation, the human-interface.
. Ensured that all links and applications running on the organisation’s platform are up and working efficiently.
. Liaised with members of the team within the region to resolve all technical issues and reporting back to head office on any pending issue or to a certified vendor.
. Generated/spooled data from databases to verify data from bank's applications.
. Intimated the end-users with developed applications.
. Made a comprehensive documentation of designed applications for end-use.
. Was part of an objective-team in creating Sterling Bank’s social media page.
. Monitored the Postilion server and took logs of downtimes.
. Activated newly issued debit cards and linked cards to customers’ accounts.
. Took logs of e-pay transactions and consolidated accounts with branch operations.
. Monitored banking application servers to ensure they were in service.
. Carried out live-tests with visa card and inter-switch support team before deploying ATMs.
. Managed vendors and members of other units within the department .
. Met the needs of units within the department and kept records of all transactions related to the department.