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Modupeoluwa
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IT Support Officer 120 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2010
Obafemi Awolowo University
From 0 to 2006
Yaba College of Technology
No added languages

Experience

IT Users Support (NYSC)
Sterling Bank Plc
January 2011 - January 2012 (1 year 1 month)

. Attended to users IT-related issues e.g. system hardware issues, software issues, Network issues, Printer issues etc

. Bridged the gap between the technical-end and the business-end of organisation, the human-interface.

. Ensured that all links and applications running on the organisation’s platform are up and working efficiently.

. Liaised with members of the team within the region to resolve all technical issues and reporting back to head office on any pending issue or to a certified vendor.

IT support personnel (Intern)
Sterling Bank plc
January 2010 - January 2011 (1 year 1 month)

. Generated/spooled data from databases to verify data from bank's applications.

. Intimated the end-users with developed applications.

. Made a comprehensive documentation of designed applications for end-use.

. Was part of an objective-team in creating Sterling Bank’s social media page.

Intern
Sterling Bank Plc
January 2009 - January 2010 (1 year 1 month)
  • E-Business Application & Development Unit

. Monitored the Postilion server and took logs of downtimes.

. Activated newly issued debit cards and linked cards to customers’ accounts.

. Took logs of e-pay transactions and consolidated accounts with branch operations.

. Monitored banking application servers to ensure they were in service.

. Carried out live-tests with visa card and inter-switch support team before deploying ATMs.

  • IT Management Unit

. Managed vendors and members of other units within the department .

. Met the needs of units within the department and kept records of all transactions related to the department.