Provided remote support to customers from all over the world.
Worked on OSS cases, depending on priorities and the Business Impact of such cases and contacted the appropriate Service Provision Manager (SPM) depending on the level of support and when appropriate.
Handled a couple of client accounts
Database administrator: Maintained an oracle based database
Registration Support: Assisted students with usage of new online registration system via the phone.
Helpdesk: Provided hardware support to the student desk.