Olukunle
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IT Support Officer
Job Type: Full-Time

Education

From 0 to 2008
University College Dublin
From 0 to 2004
Lagos State University
No added languages

Experience

Support Consultant
SAP
August 2008 - December 2010 (2 years 5 months)

Provided remote support to customers from all over the world.

Worked on OSS cases, depending on priorities and the Business Impact of such cases and contacted the appropriate Service Provision Manager (SPM) depending on the level of support and when appropriate.

Handled a couple of client accounts

Help Desk Support
University College Dubliin
July 2007 - August 2008 (1 year 2 months)

Database administrator: Maintained an oracle based database

Registration Support: Assisted students with usage of new online registration system via the phone.

Helpdesk: Provided hardware support to the student desk.