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Job Type: Full-Time , open to relocation
From 0 to 2010
University of Portharcourt
From 0 to 2005
Auchi Polytechnic Auchi
No added languages
January 2009 - Present Day (8 years 3 months)
Maintain code of conduct to not jeopardize Starcomms plc confidential information.
Support all Hardware and Software that is approved by Starcomms IT policy.
Achievement of customer service and satisfaction levels in line with the SLA.
Troubleshooting incidents and escalating to HQ when need arises.
Performing technical trouble shooting and problem resolution involving; Operating System (Windows).
Provide LAN and WAN support across Starcomms service center under my care.
Provides 1st level support to users for all basic services including, customer care applications, printing etc.
Assist to set-up archive where necessary.
Remove all none certified Software that is not business related.
Branch IT Officers
January 2008 - December 2008 (1 year 1 month)
Provision of first-tier support to all users in the branch (es).
Provision of first-tier ATM support.
Configuring and installing personal computer hardware and software.
Troubleshooting and maintenance of LAN and IT equipments.
Effective and optimal support of all in House designed applications at the branch (es).
Provision of up-to-date information on the IT equipment asset of the branch (es) at all times.
Periodic preventive maintenance of systems/printers of the branch (es).
Liaise with HQ to provide prompt and effective technical support for all users bankwide.
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