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Michael
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IT administrator 156 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2010
University of Portharcourt
From 0 to 2005
Auchi Polytechnic Auchi
No added languages

Experience

IT administrator
Starcomms Plc
January 2009 - Present Day (8 years 2 months)
  • Maintain code of conduct to not jeopardize Starcomms plc confidential information.
  • Support all Hardware and Software that is approved by Starcomms IT policy.
  • Achievement of customer service and satisfaction levels in line with the SLA.
  • Troubleshooting incidents and escalating to HQ when need arises.
  • Performing technical trouble shooting and problem resolution involving; Operating System (Windows).
  • Provide LAN and WAN support across Starcomms service center under my care.
  • Provides 1st level support to users for all basic services including, customer care applications, printing etc.
  • Assist to set-up archive where necessary.
  • Remove all none certified Software that is not business related.
Branch IT Officers
Oceanic securities
January 2008 - December 2008 (1 year 1 month)
  • Provision of first-tier support to all users in the branch (es).
  • Provision of first-tier ATM support.
  • Configuring and installing personal computer hardware and software.
  • Troubleshooting and maintenance of LAN and IT equipments.
  • Effective and optimal support of all in House designed applications at the branch (es).
  • Provision of up-to-date information on the IT equipment asset of the branch (es) at all times.
  • Periodic preventive maintenance of systems/printers of the branch (es).
  • Liaise with HQ to provide prompt and effective technical support for all users bankwide.