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IT analyst user support 180 000
Job Type: Full-Time , open to relocation


From 0 to 2005
University of Calabar
From 0 to 2004
university of calabar
computer science
No added languages


Cross River State Information and Communication Technology Development Department, Governor’s Office, Calabar. Emergency Response Centre/ Quick Intervention Squad
February 2011 - January 2014 (3 years )
  • Ability to use M1 Fleet TRAMINGO Application for tracking of all ERC/QIS vehicles by accessing the exact location of each vehicle at every point in time and as well knowing the fuel level and consumption of each vehicle.
  • Ability to use the CISCO dispatch phone to receive distress calls from the public and convey same to field dispatchers with the help of the CISCO PTT console.
  • Using the Falconey application to record all incidents on the system for the SSA and the Governor during the monthly security meeting.
  • Ability to use the IPICS DISPATCH COSOLE 4.0 application to perform the functions of the cisco dispatch phone.
  • Ensures the correct and timely Report issuance particularly standard files in relation to the productivity and quality targets of the Operations Department.
  • Accurately and efficiently encodes information in the user application based on received trade documents, Comprehensive Import Supervision Scheme (CISS) Contract Country Instructions, Business Rules, and other related or similar references.
  • Checks the information quality of documents and ensures that these are properly registered in the system.
  • Checks completeness of worksheet and other related documents prepared by Trade Analyst (TA) and give feedback if necessary before encoding the details in the user application system.
  • Performs self-audit of administration details of the Report before endorsing it to the assigned auditor.
  • Assists in amending Reports based on review done by the Trade Analyst, as necessary.
Fied Supervisor/ Data Processing Officer
Etoger Global Services Nig Ltd
May 2006 - January 2011 (4 years 9 months)

 Ensuring that quality (AGO) diesel is bought from depot and supplied to all MTN and GLO Network sites in Cross River and Akwa Ibom States respectively.

 Monitoring the supply of (AGO) diesel to all sites at the appropriate date and time by STAG Engineering staff and SERVETEK Engineering Staff according to schedule.

Supervising the testing of all products (AGO) before they are supplied to MTN by and GLO Network sites by STAG Engineering staff and MTN by SERVETEK Engineering Staff .

Supervising to make sure that only metre trucks are used for the dispensing of products.

Recording the quantity of product supplied at each site.

Recording the initial Deeping before dispensing and final Deeping after dispensing of product.

Recording of each site number according to how the supply is done.

Computing the supply in excel format and sending it to the respective companies attaching with invoice for confirmation and payment.

User Support / Help Desk Officer (N Y S C)
NNPC Medical Services Ekpan, Warri – Delta State
April 2005 - March 2006 (1 year )

Installs enterprise standard virus protection software, backup and recovery software, electronic mail, Internet software, office automation products and standard operating system software.

Assists in the help desk support strategy implementation for Oracle.

Perform data processing of both medical and non medical staff of the medical center.

Training of nurses and doctors in the use of computer for data processing.

Help in supervising and managing the help desk for problem resolution.

Coordinates the proper management and administration of documents relating to help desk including all internal IT operations.

Plans, coordinates and supervises execution of projects, work assignments and workloads for help desk personnel, ensuring adherence to departmental policy and procedures and provides reports on help desk activities, performance and operational issues.

Perform technical and troubleshooting skills to enhance technical services provided by help desk.

Emergency On-Call List, Customer Service Feedback Surveys, Self-service, etc.

Training of nurses, doctors and non medical staff in the use of Microsoft word and excel for data processing.

Processing of data for both incoming and outgoing patients.

Processing of Data for both drug and non drug stores.

Provides guidance to lower level technician in the resolution of customer service and technical problems using the proper implementation and interpretation of procedures