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IT manager
Job Type: Full-Time , open to relocation


From 0 to 2007
From 0 to 2002


January 2012 - Present Day (5 years 7 months)

• Responsible for the day to day IT operations and administration of the company’s internal network Infrastructure - Servers, Databases, Desktops, E-mail, Telecoms, Mobile and Security Systems.
• Coordinating and managing of IT projects
• Responsible for the development and maintenance of IT security architecture, policies, principles and standards
• Managing, maintaining and monitor the Wide Area Network and Local Area Network
• Responsible for developing and deploying IT Strategies, Business Continuity Plans & Disaster Recovery plans across the organization.
• Co-coordinating department activities such as training, coaching, and performance appraisals
• Generating monthly reports on departments activities to management
• Monitoring helpdesk activities
• Control operational budget and expenditures.
• Coordinate IT-related purchasing activities.
• Maintain network security suits such as firewalls, anti-virus measures
• Maintain & support of the organization’s ERP
• Developing and maintaining standard operating procedures (SOP’s)
• Managing the Backup and restoration process
• Evaluate the organizations technology use & needs, recommend improvements, such as hardware and software upgrades
• Maintain all software license agreement

February 2010 - November 2011 (1 year 9 months)
  • Responsible for the day to day operations and administration of the company’s internal network infrastructure, servers, databases, desktops, e-mail, telecoms, mobile and security systems.
  • Defining of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable
  • Responsible for the service desk - Tracking and monitoring all service requests, incidents, problems, change activity in the tracking system in accordance to ITIL standards using Manage Engine service desk application.
  • Coordinating and managing of IT projects
  • Coordinating the configuration of new and existing desktops/laptops/peripherals/BlackBerrys
  • Planning and coordinating activities such as installation and upgrading of hardware and software, programming and systems design, development of computer networks, and implementation of Internet and intranet sites.
  • Control operational budget and expenditures.
  • Coordinate IT-related purchasing activities.
  • Administering of network security such as anti-virus measures
  • Maintaining of regular data backups
  • Maintaining the disaster recovery system
  • Maintaining hardware support agreements and software licensing

Projects handled on this role:

  • Installation & deployment of Microsoft Lync
  • Installation & deployment of Manage engine service desk software
December 2008 - January 2010 (1 year 2 months)
  • Implementing and testing of Changes
  • Providing support to customers on issues encountered
  • Accountable for success of solution and acceptance by customer
  • Data analysis and solution recommendation
  • Diagnose problems, develop factual information, recommend optimum solutions and aid in implementation activities
August 2007 - November 2008 (1 year 3 months)
  • Installation, Configuration, maintenance and monitoring of the organization’s suite of security systems including Firewalls (Watchgaurd), Anti-virus (Epolicy Orchestrator Agent (Mcafee)), Anti-spam (GFI Mail Essentials) and Windows Services Update Server (WSUS)
  • Installation, Configuration & maintenance of the organization’s VPN
  • Installation, Configuration & maintenance of the organization’s hardware such as printers, copiers, etc
  • Supporting and monitoring the organization’s WAN network.
  • Installation, Configuration & maintenance of Windows 2003 Domain Infrastructure – Active directory, Exchange 2003 and Outlook clients, WINS, DNS, DHCP and RAS solutions
  • Providing Remote support to user using VNC and Remote Desktop
  • Installation, Configuration & maintenance of Blackberry application and Blackberry Phone.
  • Installation, Configuration & maintenance of XPVista Desktops & Laptop clients
  • Installation, Configuration & maintenance of the organization’s backup using Backup Exec 11d
  • Managing the service desk using Richmond Helpdesk System in accordance with ITIL Service Management.
  • Involved in the deployment of Adepta’s disaster recovery strategy including testing the strategy for effectiveness
  • Application support for Wrapp, Sage, and other in-house application.
  • Liaise with suppliers to purchase IT equipment relevant to the delivery of IT services in the organization
Technical Support Engineer
May 2003 - January 2006 (2 years 8 months)
  • Providing 2nd level support
  • Performing preventive and corrective maintenance for users
  • Providing server and other equipment set-up support to in-country projects with an IT element
  • Maintaining hardware and resolving problems either through personal action or by organising resolution through a third party
  • Planning new servers or revised server configurations to handle increasing business and an expanding user base within the context of relevant emerging markets information service’s policies and procedures
  • Deploying and commission new servers, including the installation of operating systems and other soft ware
  • Ensuring the functionality and accessibility of all peripherals such as printers and scanners and hand held units.
  • Responsible for daily and monthly backups and recovery on all servers
  • Administering, maintaining end users accounts, permissions and access rights
  • Performing server and security audits
  • Liaising with the various departments in DHL to ensure that all SLA are being met.