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adekunle
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IT officer 350 000
Job Type: Full-Time

Education

From 0 to 2002
university of lagos
No added languages

Experience

Senior Helpdesk/Application Suport
Accion microfinance bank
December 2008 - Present Day (8 years 6 months)

Head of Helpdesk

  • Co-coordinating the helpdesk unit
  • Co-coordinator records all incoming calls and assigns to an available
  • To provide assistance and technical knowledge to aid implementation of project.
  • To plan, manage and maintain company ICT assets in desktop hardware and software.
  • To contribute to production of standard configurations, documentation and procedures

2008 - 2012 Accion Micro Finance Bank

Elizade Plaza 4th Floor 322A Ikorodu Road, Anthony

` User Support/Application Administrator

  • Supporting users on Emerge
  • Troubleshoot the end user’s issue and resolve upon first contact, when possible
  • Support users on exchange server Mail
  • Provide “how to” assistance on all internally supported devices, applications and systems Hardware repair and Maintenance
  • Software/Hardware Installation of banking application (T24 Globus)
  • Installation of windows Server 2003 and 2008 on branches Server
  • Deployment of banking application to branches
  • Working with HP and IBM server for daily backups
  • Setup and configuration of network Resources and Antivirus
  • IT Management
  • Provide remote access/VPN support
  • Installation, configuration, and troubleshooting of desktops, laptops, peripherals.
  • Head of Night Shift