Worked with the project manager in the day-to-day management of the project and ensuring all set milestones are met.
Liaised with all 3rd party vendors for the project, ensuring all deliverables are met according to client’s specifications.
Liaised with the software developers to design, configure and deploy the Local Area Network architecture for the biometric platform.
Documented results for all pilot tests carried out and liaise result to the software developers for modifications when necessary.
Present a daily report to the head of operations as regards the state of the network equipment, airlines operational consumables, and taking note of area that needed to be improved on.
Prepare hand over note to the to the incoming shift and briefing of any pending critical issue(s)
Attend to complains from airlines and providing a zero error solutions
Coordinate and schedule the team activities
Provide IT trainings and knowledge base articles to employees and technical staff to aid 1st level troubleshooting when IT issues arises.
Schedule preventive maintenance on workstations and peripherals
Daily documentation of faults and fixes for work analysis
Reviewed and overhauled the IT support operation processes which resulted to over 80% performance efficiency and 90% fault tolerance.
Part of the Team that successfully deployed CUTE Network/IT infrastructure driven by Windows Deployment Service and Microsoft SQL 2005 database server for both Port-Harcourt and Kano International Airport in Nigeria.
Planning optimization of Maevis IP backbone for the Airlines Network infrastructure (Cisco routers and gateways) to ensure 99.9% link uptime between Maevis, SITA and the airline host overseas.
Ensure that airlines get quality Common Use Terminal Equipment (CUTE) services.
Responsible for troubleshooting all end user issues, which includes problems with end-user applications, operating systems, user profiles, program setups, network peripherals(NIC card, hubs, switches and cables), network printers and computers.
Provide help desk support and end user support for in-house PC based systems.
Set-up PC systems and configure software/hardware to meet employee needs.
Manage and troubleshoot ERP system AOMS (Airport Operation Managements systems) to ensure smooth functionality.
Administer web-based training on LDCS (Local Departure Control Systems) Users
Operational support for FIDS (Flight Information Display Systems) utilizing Ultra VNC, Paint. Net Multimedia application, Fire task.
Support airlines applications issues for all users on International flights
End-users IT support on Workstations with peripherals-printers