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azeez
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IT support analyst 250 000
Job Type: Full-Time

Education

From 0 to 2006
lagos city polytechnic
From 0 to 2002
lagos state polytechnic
No added languages

Experience

IT support engineer
MTN Nigeris
August 2010 - Present Day (6 years 7 months)

Responsibilities:

Ensure that all calls are resolved on the incident management console on remedy application.

Direct interface between IS and End users in Telephonic, Electronic or hands on systems fault resolution throughout the organization

Inventory management: maintaining and keeping records of IS devices on the network.

Implementation of anti virus update remotely from the server

Desktop and laptop Support

Rebuilding CPU and Backing up files and shared drive on daily bases

Trouble shooting the network link when is down before escalating to the appropriate vendor.

Microsoft 2003 Server / Client implementation and administration.

windows7 activation and update

antivirus implementation and support

Backup manager: daily , weekly , and monthly backup of the enterprise servers using Symantec backup application.

teleconferencing administrator