Ensure that all calls are resolved on the incident management console on remedy application.
Direct interface between IS and End users in Telephonic, Electronic or hands on systems fault resolution throughout the organization
Inventory management: maintaining and keeping records of IS devices on the network.
Implementation of anti virus update remotely from the server
Desktop and laptop Support
Rebuilding CPU and Backing up files and shared drive on daily bases
Trouble shooting the network link when is down before escalating to the appropriate vendor.
Microsoft 2003 Server / Client implementation and administration.
windows7 activation and update
antivirus implementation and support
Backup manager: daily , weekly , and monthly backup of the enterprise servers using Symantec backup application.