Victor
Personal data and contacts will be open only to employers with access to CV database
IT support executive 150 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2010
Ramat Polytechnic, Maiduguri
From 0 to 2006
Federal Polytechnic, Bida
From 0 to 2002
Hawad International School, Barnawa Kaduna
Languages:
English

Experience

Regional IT Support Engineer
United Bank for Africa Plc
September 2009 - December 2012 (3 years 4 months)

  • Manage and maintain organization’s IT infrastructure, including hardware, software, operating systems, networks, applications etc.
  • Provide user support e.g. setting up new user accounts and user profiles and dealing with password changes, resolving day to day staff IT complaints and issues using standard troubleshooting techniques.
  • Liaise with external IT consultants in the roll-out of new applications as well as provision of second level of IT support for staffs.
  • Install work stations and set up hardware. Maintain current accurate inventory of hardware, software and resources.
  • Monitor compliance with company’s policies and procedures covering network access, internet and email usage, IT Tools of Trade, etc.
  • Close or forward all trouble tickets promptly, implement approved software changes as directed with change requests.
  • Handle core services on weekends and public holidays.
  • Resolution of faults affecting ATMs, inverters, UPS etc. Ensure provision of power (requisite quality) to all sites within purview in 24 hours a day.
  • Monitor vendor performance and quality of job done. Ensure value for all expenses.
Regional ATM Field Service Engineer
United Bank for Africa Plc
March 2007 - August 2009 (2 years 6 months)

  • Ensure availability of all ATMs in line with the Banks 24/7 Operations using gasper and postilion ATM network monitoring tools.
  • Technical resource staff for ATM (NCR & Wincor Nixdorf) software/hardware implementations-test patches and fixes uploads, new screen downloads.
  • Escalate unresolved issues within 2 hours of report; follow up with vendor to ensure resolution in line with agreed SLA.
  • Handle core services on weekends and public holidays.
IT Student (SIWES)
ELKES Technologies Limited
November 2004 - February 2005 (3 months)

  • Sales, installation, repairs and maintenance of computers, UPS, printers, scanners, e.t.c.