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IT user support 150 000
Job Type: Full-Time


From 0 to 2006
university of lagos
No added languages


Implementation and Technical Support Officer
eTranzact Int Plc
January 2010 - January 2011 (1 year 1 month)

Managing projects and deployment schedules

Adopting system development life cycle management(SDLC) and managing the technical development team (software development and implementation teams) in ensuring that eTranzact solutions deployed meets client’s expectations

Product demonstration and user education

Interfacing with the technical development in ensuring proper awareness, full comprehension and training of new and modified etranzact solutions to clients

Technical support

Troubleshooting and providing support for participating banks, merchants, third party processors, and other stakeholders on the eTranzact platform

Testing and quality assurance appraisal

Supporting internal processes leading to ensuring QA on eTranzact softwares

Technical customer relationship management (TCRM)

Managing enterprise requirements to ensure eTranzact products meet customer expectations, and managing feedback processes from participating banks

Knowledge management

Managing requirements for maintaining an efficient and up-to-date knowledge base for the eTranzact Enterprise.

Conducting User Acceptance Test (UAT)

Authoring presentation slides for eTranzact enterprise.

Deployment of infrastructures (new solutions and upgrades) and performance monitoring

System Support Officer
Chams Plc
January 2009 - January 2010 (1 year 1 month)

Testing and maintaining new/existing software applications in support of the base 24 eps switching platform.

Assisting in the planning, design, development, and deployment of new applications and enhancements to existing applications.

Assisting in establishing connections between institutions and the switching platform.

Liaising with network administrators, systems administrators, database administrators and software engineers to assist in resolving problems with software products or company software systems.