Identify the hardware and software needed to provide solutions to problems.
assist in the customization and adaptation of existing programs to meet users' requirements.
provide telephone, face-to-face and online support to customers.
download and install appropriate software.
connect users to networks and provide initial training in facilities and applications.
provide information relating to customers' hardware and software purchasing decisions.
make sure users can use the equipment by providing personal tuition and self-help instructions.
undertake housekeeping and reporting functions for the area of responsibility.