Lateef
Personal data and contacts will be open only to employers with access to CV database
Information technology, telecommunications, networking.
Job Type: Full-Time

Education

From 0 to 2012
University of Salford, Manchester - MSc Information Security Management
From 0 to 2011
Brunel University, London- BSc (Hons) Network Computing
From 0 to 2007
NIIT - (Hons) Diploma Network Engineering (Microsoft Technologies)
From 0 to 2007
Institute of Data Processing Management - Professional Diploma Part (I&II)
From 0 to 2006
Cherubim and Seraphim College - WAEC
From 0 to 2009
London International College of Business and Technology - Diploma of Information Systems & Computing
No added languages

Experience

Customer Advisor
Marks and Spencer, Manchester
January 2012 - December 2012 (1 year 1 month)
  • Providing support, advice and explaining company products to potential customers
  • Dealing with customer enquiries through the telephone and emails.
  • Completing all administrative tasks and updating records.
  • Ensuring all telephone calls are answered within a limited time frame.
  • Using Word, Excel and ICOS to write reports for administrative purposes and follow up.
  • Ensuring that customer problem is brought to a satisfactory conclusion.
Customer Assistant
Sodexo Prestige, London
June 2010 - January 2012 (1 year 7 months)
  • Responsible for all aspects of the visitor’s experience including; ticket desk,

cloakroom, retail, information, group visits and events both in-house and outside.

  • Providing consistent excellent customer service through direct interaction with

visitors.

Computer Engineer
Benchmark Computer Solutions
March 2008 - November 2008 (9 months)
  • Install, configure, and maintain network services software, equipment and devices
  • Perform troubleshooting analysis of servers, workstations and associated systems.

assist with disaster recovery.

  • Supporting users via the telephone and email
  • Manage user accounts, permissions, email, and anti-virus
  • Perform routine backups & archival of files to assist with disaster recovery
  • Monitors and Documents network problems and resolution for future reference