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Martha
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Junior client service analyst 5 000 000
Job Type: Full-Time

Education

From 0 to 2009
Middlesex University London
From 0 to 2004
Imo State University Owerri Nigeria
No added languages

Experience

Logistics and Administration
AXXCorp Limited
March 2009 - Present Day (8 years 1 month)
  • Retail Operations: Negotiating thru-put for imported products with Total PLC, Swift Oil, Eterna PLC. Set retail price on PMS and AGO based on market trends and PLATT. Supervising PMS retail operations from point of discharge till sales. Monitoring merchandising at specified depots. Interacting with clients and assisting them to enhance loyalty and customer retention.
  • Key Account Management/ Business Development: Identified prospective clients and profitable business. Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms. Application and renewals of all permits and certifications to run as an oil and gas service and import organization. Successful application and registration for vendor selection processes with oil and gas marketers.
  • Process and Planning: Formulating business strategy and ensuring utilization of resources for the achievement of business objectives. Establishing corporate goals with short term and long term budgets. Developing business processes for the achievement of these goals.
  • Project Management, procurement, vendor selection, minor and major negotiations with third party (Government/supplier/customer etc).
  • Team Management: Monitoring and working with team members to ensure efficiency in operations and meeting of individual & group/subs targets.
  • Identify opportunities for strategic relationships; analyze and develop recommendations for potential partners;
  • Leverage the web as an open source intelligence tool to identify new strategic partnership opportunities.
  • Document and regularly update market knowledge and information in a standard format and store in database readily accessible
  • Assist in developing and managing project plans, budgets, and timelines
  • Assist in determining and securing resources
  • identify interdependencies for all projects and facilitate communication among task groups
  • Gather, analyze, translates and deliver information in clear, concise and meaningful formats based on specific requirements and according to established project management corporate standards

ACHIEVEMENTS

  • Set daily sales target of 2 million liters of petroleum products
  • Met total sales target of 100,000 metric tons for 2011
  • Negotiated transfer of asset, generating over N100Million for the company in 2011
  • Initiated, developed and implemented a “sales process” for a subsidiary company (AXEnergy Limited)
  • Timely renewal of all permits
  • Identifying organizations for vendor registration and applications.
  • Created daily income report to automatically reconcile customer payments and quantity sold at the depots.

Organisation Strategy and Projects

  • Human Resource

Recruited to help open new company branch in Ibadan, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage maternity leave programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues. Resolved conflicts between employees and insurance carriers and performed exit interviews.

Key Results:

  • Played a key role in ensuring the successful launch of Ibadan office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
  • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm.
  • Negotiated approximately 20 salary offers, sign-on bonuses and sharing profit packages annually at both the exempt and non-exempt level.
  • Introduced and implemented workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.
  • Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
  • Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
  • Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.
  • Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.
  • Trained 5 member team on interviewing techniques and best practices that contributed to sound hiring decisions
Sales Consultant- Team Lead
Carphone Warehouse
March 2008 - March 2009 (1 year 1 month)
  • Provided communication solutions for businesses and about 500 individual clients; suggesting independent solutions on HSDPA’s and other broadband services
  • Attending to customer enquiries and complaints i.e. returns, SIM swap, phone upgrade and insurance etc
  • Collating information for end of month highlight reports using oracle database and excel
  • Ensured high service level with every client using SOLVE, leading to a 30% increase in sales
  • Met all KPI as set by the organization, encouraging business to business collaborations through contractual agreements

ACHIEVEMENTS

  • Surpassed monthly sales target of £20,000
  • Increased 24 month contractual clients by 50%, by convincing clients to buy a longer term plan ensuring longer term customer retention.
  • Ensured follow up customer service on customers aged 59 and above
Project Support
Middlesex University
January 2008 - March 2008 (3 months)
  • Preparing daily project reports on team meetings, updated project plans
  • Planning and scheduling meetings, Minutes taking
  • Logistics cordinations including international and local travel and relocation
  • Making and recieving calls
  • Raised funds by cold calling and affinity; contributed to project deliverable by £105,000 over a period of 3 months
  • Documented progress status report presenting these to supervisors for strategy formulation
  • Updated reporting spreadsheet making use of Excel tool; feedback lead to improved communications amongst departments and alumnis’
  • Analysing real time data to produce project summary reports on a weekly basis
  • Cordinated tracking using control screens; identifying timely and overdue tasks