Customer Care Representative, Import and Export
IAL NIGERIA LIMITED.
February 2009 - April 2011 (2 years 2 months)
- Regular updates of both clients and affiliates on the status of their shipment.
- Build and maintain good client relationship.
- Overall Management of Customers Account.
- Solve clients queries/complaints
- Responsible for coordinating delivery schedules with clients and issue all documentation related to the shipment
- Coordinate documentation with clearing and shipping agents for operational issues and reconciliation process to ensure timely process