Blessing
Personal data and contacts will be open only to employers with access to CV database
Maersk group head of operations and customer service officer 180 000
Job Type: Full-Time

Education

From 0 to 2004
Ambrose Alli University, Ekpoma.
From 0 to 1999
Diploma in Cartography and Geographic Information Systems
No added languages

Experience

Customer operations Associate
Airtel Nigeria
May 2009 - December 2012 (3 years 8 months)

COMMERCIAL SERVICES

  • Communicate clearly to customers and provide prompt solutions.
  • Measures the customer’s pulse in relation to product /services

offered

  • Resolution of customers’ queries
  • Collect customers’ feedback and produce customer feedback

report.

  • Following up customers
  • Maintaining filling and record systems, completing reports and

telemarketing.

OPERATIONS RESPONSIBILITIES

 Provide backend support for all customer facing units including call centres, shops and corporate sales teams.

 Resolve all customer complaints routed via Remedy, email, SMS and other channels as assigned by the Supervisor

 Acknowledge receipt, investigate, resolve and provide feedback for customer complaints received via letters or from top management. Conduct post resolution follow up with the customer to ensure compete satisfaction.

 Provisioning of voice and data services and rectification of service defaults on prepaid, postpaid and staff lines and resolution of related issues.

 Resolution and closure of assigned queries within SLA

 Investigation and resolution of failed provisioning requests escalated from other units.

 Investigation and Resolution of all escalated VAS requests

 Fast track resolution of VIP queries including blackberry, data services and roaming.

 1st line support for VAS issues like Black berry, GPRS, 3G, MMS, and all Data related issues.

 Resolution of One Network related queries for IN Roam and Out Roam Subscribers in Nigeria and One Network Countries.

 Resolution of dropped balance issues and facilitating refunds for affected customers

 Foster relationships with stakeholders and other support teams to improve service delivery.

Ensure that all interactions with the subscriber result in satisfaction

Administrative Manager
CHARIS OPTICIANS LTD
November 2007 - May 2009 (1 year 6 months)
  • Preparing the daily sales report and reconciling collections with stock and sales.
  • Daily stock reconciliation – stock records vis – a – vis physical check.
  • Ensure proper entries are made for all sales
  • Ensure effective and timely customer service
  • General oversight functions